Senior Maintenance Administrator

mnm-properties; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the housing sector is seeking an Administrator to provide essential support in managing repairs and maintenance services. The role involves coordinating tasks, processing invoices, and ensuring excellent customer service. The ideal candidate will have proven experience in a similar role, strong communication skills, and the ability to manage a high workload. This full-time position offers a competitive salary and various benefits.

Benefits

Pension scheme

20 days holiday plus 8 bank holidays

Cashback for medical, optical, and dental expenses

Virtual GP appointments

Digital physiotherapy

Skin checks

Discounts on gyms, cinema tickets, travel, holidays, and shopping

Qualifications

• Proven experience in a similar role within the housing sector.
• Strong knowledge of repairs and maintenance processes.

Responsibilities

• Overseeing and managing the administration of the repairs and maintenance service.
• Acting as the main point of contact for tenants and contractors regarding repair issues.

Skills

Communication

Organizational Skills

Time Management

Tools

Excel

Job description

We are looking for Administrator to join our team in the Chingford area (E4).

Working hours: Monday to Friday, 8:00am-5:00pm

Your new role

We’re seeking a committed and motivated individual to provide administration support to one of our teams. As an Administrator, your responsibilities will include:

• Overseeing and managing the administration of the repairs and maintenance service
• Approving and coding completed jobs using NHF/Bespoke SOR
• Acting as the main point of contact for tenants and contractors regarding repair issues
• Ensuring repairs are logged, tracked, and completed within agreed timescales
• Working closely with the repairs and maintenance team to schedule and coordinate works
• Processing invoices, purchase orders, and financial records accurately
• Analyzing and producing reports
• Handling complaints and queries efficiently to ensure excellent customer service
• Supporting team members with complex repairs cases and providing guidance on best practices

About You:

• Proven experience in a similar role within the housing sector
• Strong knowledge of repairs and maintenance processes
• Knowledge of NHF/Bespoke Schedule of Rates
• Experience in approving and coding
• Intermediate Excel skills
• Excellent organizational and time-management skills
• Ability to manage a high workload and meet deadlines
• Strong communication skills, both written and verbal
• A customer-focused approach with the ability to handle challenging situations

In return, you will be offered:

• A full-time position with a competitive salary
• Immediate start
• Pension scheme
• 20 days holiday plus 8 bank holidays
• Cashback for medical, optical, and dental expenses
• Virtual GP appointments
• Digital physiotherapy
• Skin checks
• Discounts on gyms, cinema tickets, travel, holidays, and shopping

MNM Property Service is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.