Facilities Maintenance Administrator

CC-Cousins; Rochester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Facilities Maintenance Administrator! In this dynamic role, you'll manage job requests, ensure compliance documentation, and provide exceptional service to clients. Your organizational skills will shine as you collaborate with trades and schedule jobs efficiently. If you're passionate about facilities maintenance and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact in a supportive team. Enjoy a competitive salary, pension scheme, and a fulfilling career path with a company that values service excellence.

Benefits

Pension scheme

Statutory holiday entitlement plus bank holidays

Qualifications

• Previous experience in the facilities maintenance industry is highly advantageous.

Responsibilities

• Raising job requests and managing quoted works.
• Ensuring RAMS are completed before site work.
• Providing timely updates to clients and engineers.

Skills

Strong communication skills

Problem-solving confidence

Excellent typing and attention to detail

Ability to work independently or as part of a team

Flexibility to adapt to changing workflows

Knowledge of construction/facilities management industry

Experience in a trade environment

Job description

Facilities Maintenance Administrator

Salary: Up to £26,000

Salary review: At probation

Hours: Full Time - 8am to 5pm

About Us / The Role:

About CC Cousins:

Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We serve the commercial and retail sectors across Kent, London, and the Home Counties, offering services including drainage, plumbing, civil engineering, electrical work, landscaping, and more.

Join Our Team – Facilities Maintenance Administrator

We are seeking a highly organized and proactive Facilities Maintenance Administrator to join our Reactive Trades Team. Your responsibilities will include:

1. Raising job requests and managing quoted works
2. Ensuring RAMS (Risk Assessments and Method Statements) are completed before site work
3. Providing timely updates to clients and engineers
4. Managing permits and compliance documentation

This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

Primary Duties:

1. Collaborate closely with the Fabric Contracts Assistant
2. Plan and schedule quoted jobs for specific trades daily
3. Advise clients on attendance dates and realistic timeframes based on trade and availability
4. Complete RAMS for quoted works and reactive jobs as requested
5. Manage materials delivery, checking deliveries at least 24 hours prior to work
6. Assist engineers with on-site queries via telephone
7. Liaise with clients and escalate issues to managers when needed
8. Record data in internal CRM systems
9. Create Fire Door Reports in coordination with the Fabric Planned Assistant
10. Complete all permits of work

Previous experience in the facilities maintenance industry is highly advantageous.

Skills Required:

1. Strong communication skills
2. Problem-solving confidence
3. Excellent typing and attention to detail
4. Ability to work independently or as part of a team
5. Flexibility to adapt to changing workflows
6. Knowledge of construction/facilities management industry
7. Experience in a trade environment

Hours of work: Monday to Friday, 8am - 5pm; alternating weekly with Monday to Thursday, 8am - 5pm, and Friday, 8am - 4pm.

• Pension scheme offered
• Statutory holiday entitlement plus bank holidays