Client Services Executive

inMy Jet; Farnborough; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Flexjet in Farnborough, United Kingdom, is seeking a Client Services Executive to provide frontline service to affluent clients and coordinate travel plans from booking to execution.

You will work closely with Operations and suppliers, managing trips, tracking flight details and handling changes promptly. The role demands proactive problem-solving, strong communication, and meticulous attention to detail.

Qualifications

• Associate's degree or equivalent in service/hospitality preferred or equivalent combination of education/experience.
• Extensive customer service experience in a high-end service industry.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, Outlook).
• Knowledge of use and operation of standard office equipment.

Responsibilities

• Provide world-class service during every interaction with our clientele.
• Professionally handle a high volume of incoming calls and emails.
• Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other services.
• Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured.
• Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc.; follow flights in progress and provide updates to the customer.
• Proactively communicate changes, delays or other potential disservice concerns.
• Respond quickly to questions pertaining to scheduled trips and status of trips.
• Provide daily quality control of all trip details.
• Work closely with sales and internal departments to resolve conflicts or complaints and act as client advocate.
• Prioritise objectives and multi-task with proactivity and attention to detail.
• Fulfil airport visits to see off customers or prepare aircraft cabin and support ground staff for complex trips.
• Perform other related duties as requested.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Communication

Presentation skills

Education

Associate degree or equivalent (service/hospitality)

Tools

MS Office (Word/Excel/Outlook)

Job description

# Client Services ExecutiveFlexjetFarnborough, GB, GU146FG1 day agoJob descriptionPOSITION SUMMARYThe Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.DUTIES & RESPONSIBILITIES• Provide world-class service during every interaction with our clientele• Professionally handle a high volume of incoming calls and emails• Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other additional services• Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements• Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required• Proactively communicate any changes, delays or other potential disservice concerns• Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.• Provide daily quality control of all trip details• Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate• Be able to prioritise objectives and multi-task effectively with focus on proactivity and attention to detail• Have the readiness to fulfill airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips• Perform other related duties and responsibilities as requestedEDUCA TION & EXPERIENCE• Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience• Extensive customer service experience in a high-end service industry• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)• Knowledge of use and operation of standard office equipmentREQUIRED SKILLS & QUALIFICATIONS• Must possess the legal ability to work in the United Kingdom• Have strong attention to detail• The ability to work in a team atmosphere, and manage a flexible schedule• The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer• Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment• Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected levelFlexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.