Senior Luxury Retail Team Lead - Sales & Operations

FashionUnited Group; Reading; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Rewarding commission structure

Employee Assistance Programme (Well‑be

Wellbeing and financial support

Medical cash plan

Fitness discounts

Family friendly policies (enhanced Par

23 days annual leave (25 after 2 years

Job summary

REISS in Reading is seeking a Senior Sales Associate on a permanent basis to support day-to-day store operations and drive sales targets. You will motivate the team to deliver outstanding customer service in a premium environment and help ensure KPIs are met.

The role requires a customer-focused attitude, flexibility, and strong communication, organisational, and teamwork skills. Join a brand known for quality and luxury, with a supportive store team culture.

Qualifications

• A passion for premium or luxury product is advantageous.
• Able to see things through the customer’s eyes.
• Flexible and adaptable to changing priorities.
• Ability to work in a fast-paced retail environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and teamwork.
• Excellent organizational and decision-making skills.

Responsibilities

• Delivering an exceptional customer service experience.
• Supporting the opening and closing of the store.
• Inspiring the team to ensure sales targets are continuously met.
• Delegating duties and responsibilities to the sales team ensuring they deliver and complete to the highest standard in a timely manner.
• Assisting the management team in leading the team to meet KPIs for the store.

Skills

Premium luxury product

Customer-facing background

Customer perspective

Flexibility

Fast-paced retail

Communication skills

Organisational skills

Team player

Written and verbal communication

Job description

REISS in Reading is seeking a Senior Sales Associate on a permanent basis to support day-to-day store operations and drive sales targets. You will motivate the team to deliver outstanding customer service in a premium environment and help ensure KPIs are met.

The role requires a customer-focused attitude, flexibility, and strong communication, organisational, and teamwork skills. Join a brand known for quality and luxury, with a supportive store team culture.