Senior Sales Associate | Keyholder

Reiss Limited; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Seasonal wear allowance

Employee discount

Commission structure

Employee Assistance Programme

Health cash plan

Fitness discounts

Parental pay

Annual leave 23/25 days

Employee referral scheme

Career development opportunities

Job summary

Reiss Limited in Reading is seeking a Senior Sales Associate to support the day-to-day running of the store and motivate the team to achieve sales and operational goals. You will deliver an exceptional customer service experience, help open and close the store, and lead by example to ensure KPIs are met.

We offer a seasonal wear allowance, generous employee discount, commission structure, wellbeing support, health plan, fitness discounts, parental pay, 23 days annual leave (25 after 2 years),

Qualifications

• Excellent customer service skills.
• Ability to see things from the customer’s perspective.
• Strong communication and interpersonal skills.
• Flexibility and ability to adapt to changing priorities.
• Ability to work in a fast-paced retail environment.
• Team player with good organisational and decision-making skills.

Responsibilities

• Delivering an exceptional customer service experience.
• Supporting the opening and closing of the store.
• Inspiring the team to ensure sales targets are continuously met.
• Delegating duties to the sales team to maintain high standards and timely delivery.
• Assisting the management team in leading the team to meet KPIs for the store.

Skills

Customer service

Team leadership

Communication

Adaptability

Organisation

Interpersonal skills

Fast-paced environment

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Readingas our Senior Sales Associate on a permanent basis. You’ll be responsible for supporting the day-to-day running of the store and motivating team members to ensure all sales and operational goals are met and exceeded.

What you’ll be doing

• Delivering an exceptional customer service experience
• Supporting the opening and closing of the store
• Inspiring the team to ensure sales targets are continuously met
• Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
• Assisting the management team in leading the team to meet KPIs for the store

What you’ll ideally bring to the role

• A passion for premium or luxury product helps, but we’re open to all customer-facing backgrounds
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding commission structure
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 23 days annual leave, increasing to 25 days after 2 years’ service
• Employee referral scheme
• Career development opportunities

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

#WeAreReiss

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.