Senior Sales (Keyholder) - 20hrs

FashionUnited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Structured training and development programs

25 days of holiday

Job summary

FashionUnited Group is seeking a Senior Sales Associate to join the Retail team in Greater London. This pivotal role involves supporting the management team, motivating team members, and ensuring a premium customer experience.

The ideal candidate has experience supervising a team in a luxury environment and excels in customer service, making every interaction memorable. The position offers benefits like a business wear allowance, employee discounts, and training programs.

Qualifications

• Previous experience of supervising a team.
• Strong background in customer-facing roles ideally within a premium environment.
• Ability to guide and coach others.

Responsibilities

• Deliver a tailored customer service experience.
• Inspire and guide your team with dedication.
• Drive sales by monitoring KPIs.

Skills

Team supervision

Customer service in premium luxury

Coaching and guiding

Flexibility

Organisational skills

Communication skills

Job description

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

Join our dynamic Retail team as a Senior Sales Associate. In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Excels under pressure

What you’ll be doing

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Providing an in depth knowledge of our brand and our products to our customers and your team
• Actively engage and undertake duties that supports the store operations
• Delivering team briefs and contribute to team meetings
• Supporting the store management in assisting with team development
• Open and close the store
• Handling money and till closure at the end of the day

What we’ll do for you

• Business wear allowance
• Employee discount up to 75%
• Sales and service bonus scheme
• Refer a friend bonus scheme
• Structured training and development programs
• Employee Assistance Programmes: Retail Trust and Life Works
• 25 days of holiday

If you want to start your story at Reiss as our Senior Sales, don’t miss out - apply now!

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you

Want to know more about working at REISS?

England, United Kingdom of Great Britain and Northern Ireland