PRADA Senior Client Advisor, Selfridges

PRADA; Greater London; Sur place; GBP 42 000 - 54 000; Plein temps

Résumé du poste

Prada is seeking a Senior Client Advisor in London to deliver a luxury client experience and drive sales. You will cultivate a robust client portfolio, manage appointments, and exemplify Prada standards while mentoring colleagues and supporting store operations.

The role requires significant experience in luxury retail, passion for fashion, and a proven record in clienteling and sales performance. You will join an international, creative team focused on excellence.

Qualifications

• Experience in luxury retail preferred.
• Track record of achieving sales and clienteling goals.
• Strong ability to build and maintain a VIC client portfolio.
• Excellent knowledge of Prada products and categories.
• Quick learner with organizational and communication strengths.

Responsabilités

• Lead by example delivering exceptional client experiences and Prada service standards.
• Develop and maintain a loyal client portfolio through clienteling and appointments.
• Drive sales while identifying opportunities to enhance client satisfaction and loyalty.
• Support onboarding and mentoring of team members.
• Contribute to store operations, reporting and daily coordination.

Connaissances

Significant experience within luxury

Passion for luxury fashion

Proven record in sales and clienteling

Strong VIC client portfolio

Ability to coach and influence peers

Excellent Prada product knowledge

Strong organizational and communicatio

Leadership potential and role model

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As a Prada Senior Client Advisor, you lead by example in delivering an exceptional luxury experience while driving strong commercial performance through advanced clienteling and relationship building.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.

In addition to achieving personal objectives, you act as a role model for the team, contributing to the development of colleagues, supporting store operations and helping ensure the consistent execution of Prada standards.

RESPONSIBILITIES

• Lead by example in delivering exceptional client experiences, consistently demonstrating Prada's service standards, client journey, and luxury selling approach.
• Develop and maintain a strong portfolio of loyal and VIC clients through proactive clienteling, appointment management, and personalized relationship building.
• Drive commercial performance by exceeding sales and KPI objectives while actively identifying opportunities to enhance client satisfaction, retention, and long-term loyalty.
• Build, develop and retain a strong portfolio of loyal and VIC clients.
• Lead by example in delivering exceptional client service and Prada clienteling standards.
• Support onboarding and integration of new team members, mentoring colleagues.
• Support store leadership with morning briefs and support team engagement activities.
• Support store opening and closing procedures.
• Assist management with daily sales reporting and operational coordination.
• Share expertise on products, clienteling techniques and best practices.
• Support achievement of department and store objectives.
• Act as a key reference point for colleagues on the sales floor.

KNOWLEDGE AND SKILLS

Significant experience within luxury retail.

Passion for the luxury/fashion industry, art and design

Proven record of achieving sales and clienteling objectives.

Strong VIC portfolio and client development capabilities.

Ability to coach and influence peers.

Excellent Prada product and category knowledge.

Strong organizational and communication skills.

Leadership potential and role model behaviors.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.