Senior Loyalty Propositions Manager – Data-Driven Growth

John Lewis plc; Greater London; Hybrid; GBP 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid working

Job summary

John Lewis Partnership seeks a highly commercial, data-driven Loyalty Senior Propositions Manager to own end-to-end loyalty propositions for John Lewis and Waitrose. You will drive new concepts, optimise existing offerings and lead agile cross-functional teams in a fast-paced transformation.

This fixed-term role runs until January 2028, with 35 hours per week in hybrid London office, requiring in-office presence mid-week. You will report on success and shape the future loyalty strategy.

Qualifications

• Loyalty proposition development experience.
• Ability to manage business cases and track benefits.
• Data-driven with cross-functional collaboration.

Responsibilities

• Own and define the roadmap for complex loyalty propositions.
• Lead cross-functional teams across Commercial, Data, IT, Loyalty and Comms.
• Deliver projects on time and within budget.
• Align propositions across the John Lewis Partnership loyalty portfolio.
• Report success metrics and identify optimization opportunities.
• Ensure ongoing development and delivery of selected propositions.

Skills

Loyalty expert

Commercial mindset

Data-driven

Agile delivery

Job description

John Lewis Partnership seeks a highly commercial, data-driven Loyalty Senior Propositions Manager to own end-to-end loyalty propositions for John Lewis and Waitrose. You will drive new concepts, optimise existing offerings and lead agile cross-functional teams in a fast-paced transformation.

This fixed-term role runs until January 2028, with 35 hours per week in hybrid London office, requiring in-office presence mid-week. You will report on success and shape the future loyalty strategy.