Loyalty Operations Leader – Transformation & Engagement

John Lewis Partnership; Greater London; Hybride; GBP 56 000 - 89 000; Plein temps

Résumé du poste

John Lewis Partnership is seeking a Senior Loyalty Operations Manager to drive end-to-end operational delivery of the loyalty programme and improve future efficiency. The role is based in London with hybrid working, requiring in-office presence three days a week and strong collaboration with stores, contact centres and back-end teams.

You will oversee operational delivery of current benefits, ensure scheme compliance, and coordinate with Retail, Legal, DP, Finance and product teams to enable

Qualifications

• Proven track record of landing change and operational improvements.
• Strong operational knowledge of loyalty schemes and points schemes is beneficial.
• Capable in high-pressure environments with high accountability.
• Demonstrates systems thinking and complex problem solving within retail.
• Experience deploying retail operations across multiple channels.

Responsabilités

• Own operational aspects of defined loyalty areas and propositions.
• Maintain scheme compliance across legal, fraud, data, and security.
• Deliver core operational elements of the loyalty scheme.
• Prepare the business for new capabilities with broad implementation plans.
• Support delivery of defined scheme benefits within line of business.
• Act as key contact for Retail, Customer Care, Legal, Finance, and product teams.
• Identify and implement new/updated operational processes for launches and BAU.
• Deliver Store Engagement work, training, and store resource planning.
• Maintain close working relationships with Stores and Customer Care.

Connaissances

Operational improvements

Loyalty schemes

High pressure environment

Systems thinking

Retail operations

Description du poste

John Lewis Partnership is seeking a Senior Loyalty Operations Manager to drive end-to-end operational delivery of the loyalty programme and improve future efficiency. The role is based in London with hybrid working, requiring in-office presence three days a week and strong collaboration with stores, contact centres and back-end teams.

You will oversee operational delivery of current benefits, ensure scheme compliance, and coordinate with Retail, Legal, DP, Finance and product teams to enable