Hybrid Loyalty Operations Senior Manager

John Lewis Partnership; City of Westminster; Hybrid; GBP 56.000 - 89.000; Vollzeit

Zusammenfassung

John Lewis Partnership is seeking a proactive Senior Loyalty Operations Manager to oversee end-to-end delivery of the current loyalty programme and drive efficiency across stores, contact centres and back-end processes. You will navigate fast-paced change and manage complex stakeholder networks to deliver results.

This hybrid London role requires 3 in-office days (Wed/Thu plus one flexible day) with 35 hours per week.

Qualifikationen

• Proven track record of landing change and operational improvements.
• Experience with loyalty schemes or points-based programs is a plus.
• Ability to work under pressure with high accountability and tight timelines.

Aufgaben

• Own the operational aspects of loyalty propositions within the programme.
• Maintain scheme compliance across legal, data protection, and data security aspects.
• Deliver core operational elements and prepare for new capabilities and propositions.
• Coordinate with Retail, Customer Care, Finance, and product teams to ensure BAU readiness.
• Drive store engagement, training, and resource planning for loyalty initiatives.
• Manage store capacity requests and terms/conditions for loyalty activities.

Kenntnisse

Change delivery

Operational improvements

Loyalty schemes

High accountability

Retail operations

Jobbeschreibung

John Lewis Partnership is seeking a proactive Senior Loyalty Operations Manager to oversee end-to-end delivery of the current loyalty programme and drive efficiency across stores, contact centres and back-end processes. You will navigate fast-paced change and manage complex stakeholder networks to deliver results.

This hybrid London role requires 3 in-office days (Wed/Thu plus one flexible day) with 35 hours per week.