Loyalty Transformation Lead – Personalised Offers

John Lewis plc; Bracknell; Hybrid; GBP 68,000 - 83,000; Full time

Job summary

John Lewis Partnership seeks an experienced Loyalty Senior Manager to lead the Personalised Offers area within Waitrose. You will shape the offers strategy, translate priorities into ambitious personalised offers plans, and drive transformation across teams, including technology and product, to deliver customer value and commercial impact.

The role supports a hybrid working pattern with office presence at Bracknell Head Office and expects the loyalty team to be in the office 2 fixed days per

Qualifications

• Strong experience in Retail Loyalty or CRM.
• Extensive background in personalised offers and offer mechanics.
• Proven track record in navigating complex transformation and change management.
• Experience working closely with Technology and Product teams.
• Excellent stakeholder influencing and collaboration skills.

Responsibilities

• Lead development and evolution of the Personalised Offers plan.
• Shape and develop new offer propositions, mechanics and capabilities.
• Lead offers transformation and change with Product and Technology teams.
• Translate opportunities into clear requirements and delivery plans.
• Collaborate across Loyalty, Product, CRM, Commercial & Planning, Retail Media and other teams to align priorities.

Skills

Retail Loyalty/CRM

Personalised offers

Transformation experience

Stakeholder influencing

Tech/Product collaboration

Job description

John Lewis Partnership seeks an experienced Loyalty Senior Manager to lead the Personalised Offers area within Waitrose. You will shape the offers strategy, translate priorities into ambitious personalised offers plans, and drive transformation across teams, including technology and product, to deliver customer value and commercial impact.

The role supports a hybrid working pattern with office presence at Bracknell Head Office and expects the loyalty team to be in the office 2 fixed days per