Senior Licensing Technical Support Officer

Oldham; Greater Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

Oldham Council is seeking a Senior Licensing Technical Support Officer to join the Public Protection (Licensing) team in Oldham. The role focuses on technical support across licensing functions, ensuring applications are thoroughly checked and processed in line with legislation and policies.

As a senior member, you will guide junior staff, manage workloads, and assist with delivering a high-quality regulatory service to residents, licence holders, and partner agencies.

Qualifications

• Professional Licensing Practitioners Qualification and sufficient literacy and numeracy skills to undertake the duties of the role.
• Experience of working in a busy administrative environment and delivering excellent customer service to members of the public and partner organisations.
• Knowledge of licensing regulations, applications and processes, with the ability to manage competing priorities, communicate effectively and work accurately under pressure.

Responsibilities

• Provide technical support across a broad range of licensing functions, ensuring applications are processed in accordance with legislation and council policies.
• Receive, scrutinise and process licensing applications, carrying out detailed checks on supporting documentation and records.
• Provide tailored advice and guidance to applicants and customers by telephone, email, letter and face to face.
• Support and guide Technical Support Officers, helping to manage workloads and maintain service standards.
• Deputise for the Licensing Technical Support Lead and help ensure the smooth day-to-day operation of the service.

Skills

Professional Licensing Practitioners

Literacy and numeracy

Job description

Environment

Public Protection (Licensing)

Senior Licensing Technical Support Officer

Ref: 001804

Contract: Permanent

Salary: £29,542 to £32,046 per annum (Grade 4)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Date: TBC

Role overview

Are you an organised and customer-focused professional with experience in administration and delivering excellent customer service? We have an exciting opportunity to join Oldham Council's Licensing Team as a Senior Licensing Technical Support Officer.

This is a varied and rewarding role where you will provide technical support across a wide range of licensing functions, helping to ensure applications are processed accurately, efficiently and in line with legislation and council policies. Working within a busy regulatory environment, you will provide advice and guidance to applicants, scrutinise applications and supporting documentation, maintain accurate records, and support colleagues to deliver a high-quality service.

As a senior member of the team, you will provide guidance and support to Technical Support Officers, assist with managing workloads, and deputise for the Licensing Technical Support Lead when required. You will work closely with members of the public, licence holders, elected members, partner agencies and responsible authorities, helping to resolve queries and deliver positive outcomes.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage competing priorities while maintaining attention to detail. In return, you'll be part of a supportive team committed to delivering excellent services for the residents and businesses of Oldham.

At Oldham Council, we are proud, ambitious and work together to make a difference for our communities. If you share our values and are looking for an opportunity to develop your career within a professional and dynamic service, we'd love to hear from you.

Key responsibilities

• Provide technical support across a broad range of licensing functions, ensuring applications are processed in accordance with legislation and council policies.
• Receive, scrutinise and process licensing applications, carrying out detailed checks on supporting documentation and records.
• Provide tailored advice and guidance to applicants and customers by telephone, email, letter and face to face.
• Support and guide Technical Support Officers, helping to manage workloads and maintain service standards.
• Deputise for the Licensing Technical Support Lead and help ensure the smooth day-to-day operation of the service.

Key requirements

• Professional Licensing Practitioners Qualification and sufficient literacy and numeracy skills to undertake the duties of the role.
• Experience of working in a busy administrative environment and delivering excellent customer service to members of the public and partner organisations.
• Knowledge of licensing regulations, applications and processes, with the ability to manage competing priorities, communicate effectively and work accurately under pressure.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and Oldham Plan for further information

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years' service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the 'About You' or 'Supporting Statement' section of your application.

If you're an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you've participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc