Taxi MOT Receptionist

Oldham; Lees; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Gym discount

Job summary

Oldham Council is seeking a Taxi MOT Receptionist at Moorhey Street Depot to support the licensing service, welcoming customers, coordinating vehicle keys and bookings, and assisting testers and vehicle owners. You will handle inquiries, provide guidance on vehicle testing processes, and maintain accurate records in line with licensing procedures, in a busy but friendly depot environment.

This permanent role is 36.66 hours per week with a salary of £26,847 per annum, reflecting the Grade 2 pay

Qualifications

• Experience of working with the public and delivering excellent customer service.
• Experience of using general office systems and procedures.
• Ability to communicate confidently, remain calm under pressure and deal professionally with challenging situations.
• Ability to converse with ease and provide advice in accurate spoken English.
• Understanding of the importance of data protection and confidentiality.

Responsibilities

• Welcome customers to the taxi testing depot and manage vehicle keys transfer.
• Liaise with testers and communicate test outcomes to vehicle owners.
• Use the licensing service booking system to manage appointments and records.
• Provide advice on vehicle testing processes in line with licensing procedures.
• Manage the taxi test mailbox and respond to enquiries.

Skills

Public-facing service

General office systems

Calm under pressure

Clear spoken English

Data protection/confidentiality

Tools

General Office Software

Job description

Environment

Public Protection (Licensing)

Taxi MOT Receptionist

Ref: 001800

Contract: Permanent

Salary: £26,847 per annum (Grade 2)

Hours: 36.66 per week

Location: Moorhey Street Depot, Moorhey Street, Oldham, OL4 1JF

Closing Date: Sunday 8th November 2026

Interview Dates: TBC

Role Overview

Every day, hundreds of taxi drivers and vehicle owners rely on our licensing service to keep them safely and legally on the road. As a Taxi MOT Receptionist, you will play a vital role in supporting the smooth operation of the Council's taxi testing depot, acting as the key link between vehicle owners, testers and the Licensing Service.

This is a customer-focused role where no two days are the same. You will be responsible for welcoming customers to the depot, coordinating the transfer of vehicle keys, updating booking information, and providing advice and guidance on the vehicle testing process. You will also manage enquiries received through the taxi test mailbox and help ensure customers receive a professional, efficient and positive service experience.

We're looking for someone who enjoys working with people, remains calm under pressure, and can confidently handle a busy environment. Strong communication skills, excellent customer care and a willingness to learn taxi licensing processes will be essential to success in the role.

At Oldham Council, we're committed to delivering excellent services for our residents and licensed trade. In return, you'll join a supportive team that values professionalism, collaboration and continuous improvement, while helping us deliver on our values of being Proud, Ambitious and Together.

Key Responsibilities

• Act as the main point of contact for vehicle owners attending the taxi testing depot, including receiving and returning vehicle keys.
• Liaise with vehicle testers and communicate test outcomes and relevant information to vehicle owners.
• Use the Licensing Service vehicle booking system to manage appointments, update records and resolve booking issues.
• Provide advice and guidance on vehicle testing processes and next steps in line with licensing procedures.
• Manage the taxi test mailbox, responding to enquiries and referring specialist complaints to the appropriate manager where necessary.

Key Requirements

• Experience of working with members of the public and delivering excellent customer service.
• Experience of using general office systems and procedures.
• Ability to communicate confidently, remain calm under pressure and deal professionally with challenging situations.
• Ability to converse with ease and provide advice in accurate spoken English.
• Understanding of the importance of data protection and confidentiality.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and Oldham Plan for further information

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

Right To Work
Job Decription and Person Specification