Trainee Licensing Officer

Oldham; Greater Manchester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Gym discount

Staff discount scheme

Cycle to Work

Wellbeing support

Job summary

Oldham Council is seeking a motivated Trainee Licensing Officer to join the Public Protection (Licensing) team in Oldham. The role offers a structured apprenticeship pathway to achieve Level 4 Regulatory Compliance Officer qualifications while gaining hands-on licensing experience.

You will assist with investigations, inspections, and compliance checks, delivering high-quality customer service to businesses and the public.

Qualifications

• Experience dealing with the public in customer-facing roles is essential.
• Excellent written and spoken communication across diverse audiences.
• Ability to organise, prioritise and manage workloads to meet deadlines.

Responsibilities

• Assist Licensing Officers with compliance checks, inspections, investigations, and audits across licensing functions.
• Support the preparation of evidence, case files, and documentation relating to licensing and enforcement activity.
• Provide high-quality customer service by responding to enquiries and offering guidance to businesses and the public.
• Maintain accurate records and update Council systems and databases in line with data protection requirements.
• Successfully complete the Level 4 Regulatory Compliance Officer Apprenticeship and related licensing qualifications.

Skills

Customer service experience

Strong communication skills

Organisational skills

Ability to work with the public

Education

Level 4 Regulatory Compliance Officer Apprenticeship

Job description

Environment

Public Protection (Licensing)

Trainee Licensing Officer

Ref: 001799

Contract: Permanent

Salary: £27,274 to £29,070 per annum (Grade 3)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Dates: TBC

Role Overview

Are you looking to start a rewarding career in licensing, regulatory compliance, and public service? Oldham Council is seeking a motivated and enthusiastic Trainee Licensing Officer to join our Licensing Team. This is an exciting opportunity to develop a specialist career while gaining recognised professional qualifications through a structured apprenticeship programme.

As a Trainee Licensing Officer, you will work alongside experienced officers to help ensure businesses operate safely, legally, and in compliance with licensing legislation. You will gain hands‑on experience supporting investigations, carrying out compliance checks, assisting with inspections, and providing advice and guidance to businesses and members of the public. You will also play an important role in delivering excellent customer service and supporting the administration of licensing functions.

The role combines practical workplace experience with professional development. You will successfully complete the Level 4 Regulatory Compliance Officer Apprenticeship alongside specialist licensing qualifications, helping you build the skills, knowledge, and confidence required for a career in regulatory services.

We are looking for someone who enjoys working with people, has strong communication skills, and is keen to learn. If you are organised, proactive, and committed to making a positive difference to businesses and communities, we would love to hear from you.

In return, we offer comprehensive training, support from experienced professionals, opportunities for career progression, and the chance to contribute to delivering high-quality services in Oldham.

Key Responsibilities

• Assist Licensing Officers with compliance checks, inspections, investigations, and audits across a range of licensing functions.
• Support the preparation of evidence, case files, and documentation relating to licensing and enforcement activity.
• Provide high-quality customer service by responding to enquiries and offering advice and guidance to businesses and members of the public.
• Maintain accurate records and update Council systems and databases in line with data protection and confidentiality requirements.
• Successfully complete the Level 4 Regulatory Compliance Officer Apprenticeship and related licensing qualifications.

Key Requirements

• Experience of dealing with the public in a customer service or customer-facing role.
• Strong communication skills with the ability to interact effectively with customers, businesses, colleagues, and partners, both verbally and in writing.
• Ability to organise, prioritise, and manage workloads accurately while meeting deadlines.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page.

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice.

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc