Library Operations Lead - Community Hub

WMJobs; West Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave entitlements

LGPS

Employee benefits scheme

Discount portal

Salary sacrifice schemes

Employee assistance programme

Job summary

Sandwell Metropolitan Borough Council’s Sandwell Libraries and Archives is seeking a committed Senior Supervisor to join the Oldbury Library Town Team. You will help oversee day-to-day operations across multiple sites, supervise staff, manage facilities, and ensure high-quality library services and community engagement.

Working with the Library Manager, you will coordinate events, support service delivery, and maintain welcoming environments for customers of all ages.

Qualifications

• Two years supervisory experience and ability to lead staff.
• Excellent customer service skills and strong interpersonal abilities.
• Experience of providing services to the public and working with adults and children.
• Excellent IT skills and ability to use library management systems.

Responsibilities

• Support the Library Manager in staff and library operations.
• Assist with operational and strategic development of library services.
• Coordinate and deliver library activities, events, and community engagement.
• Maintain high standards of customer service and presentation of services.
• Carry out administrative routines efficiently.
• Support building management and a safe welcoming environment.
• Assist with evening events as required.

Skills

Supervisory experience

Customer service

Teamwork

Workload management

Public service

IT skills

Education

Recognised library or customer service qualification

Job description

Sandwell Metropolitan Borough Council’s Sandwell Libraries and Archives is seeking a committed Senior Supervisor to join the Oldbury Library Town Team. You will help oversee day-to-day operations across multiple sites, supervise staff, manage facilities, and ensure high-quality library services and community engagement.

Working with the Library Manager, you will coordinate events, support service delivery, and maintain welcoming environments for customers of all ages.