Community Library Assistant & Digital Access Lead

Hampshire County Council; Basingstoke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured EAP

Generous annual leave

Local Government Pension Scheme

Induction and training

Job summary

Hampshire County Council in Basingstoke is seeking a Library Team Assistant to support a vibrant library environment with welcoming customer service and engaging activities. You will help visitors of all ages access library services, lead Story Time sessions, and assist with digital access while handling day-to-day tasks and stock management.

The role emphasizes teamwork, inclusive service, and community involvement, with a permanent, full-time on-site position and a salary in the listed range.

Qualifications

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Strong digital skills with confidence using Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming, inclusive space for customers of all ages to engage with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across devices and support admin tasks including payments, calls, and stock management.
• Promote library services through social media and collaborate with external partners.

Skills

Customer service

Communication

Digital skills

Social media

Manual tasks

Job description

Hampshire County Council in Basingstoke is seeking a Library Team Assistant to support a vibrant library environment with welcoming customer service and engaging activities. You will help visitors of all ages access library services, lead Story Time sessions, and assist with digital access while handling day-to-day tasks and stock management.

The role emphasizes teamwork, inclusive service, and community involvement, with a permanent, full-time on-site position and a salary in the listed range.