Senior Library Assistant — Part-Time, Fixed Term (Evenings)

Gateshead Regeneration Partnership; Gateshead; On-site; GBP 28,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Annual leave 28-32 days

Training & development

Health resources

Cycle to work

Car salary sacrifice scheme

Discounts

Job summary

Gateshead Council’s Libraries and Heritage Service is seeking a Senior Library Assistant on a fixed-term contract until 31 August 2028. Part-time 18.5 hours, Monday to Friday with occasional evenings until 7pm. Salary £27,709-£29,071 per annum pro rata.

You will supervise staff, run events, support digital access, and help residents learn and thrive in Gateshead. Role involves outreach in libraries and community venues, delivering services with a focus on inclusivity and excellent customer care.

Qualifications

• Passion for books, reading, arts or heritage and ability to inspire others to engage with library services.
• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Confident with digital technology and IT systems to support customers online.
• Excellent communication and interpersonal skills for a wide range of customers.
• Collaborative team player who can also work independently when needed.
• Experience in a library, community or customer-focused environment.
• A strong commitment to excellent customer service and welcoming spaces.

Responsibilities

• Deliver and facilitate promotional activities and events with partners.
• Supervise Library Assistants and manage building operations.
• Engage residents to use library services and promote reading.
• Provide practical IT support and digital guidance to users.
• Signpost residents to housing, unemployment, debt/health services as needed.
• Ensure health and safety and report issues to the Manager.
• Handle clerical duties and stock management; cash handling where applicable.
• Assist customers and manage challenging behaviour when required.

Skills

Passion for books

GCSE English/Maths

Digital literacy

Communication skills

Teamwork

Library/Customer service experience

Customer service orientation

Job description

Gateshead Council’s Libraries and Heritage Service is seeking a Senior Library Assistant on a fixed-term contract until 31 August 2028. Part-time 18.5 hours, Monday to Friday with occasional evenings until 7pm. Salary £27,709-£29,071 per annum pro rata.

You will supervise staff, run events, support digital access, and help residents learn and thrive in Gateshead. Role involves outreach in libraries and community venues, delivering services with a focus on inclusivity and excellent customer care.