Senior Library & Learning Resource Assistant

Knowsleycollege; St Helens; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

34 days annual leave and bank holidays

Contributory pension scheme

Death in service benefits

Free on-site parking

Catering discounts

Job summary

Knowsley College is seeking a Senior Library and Learning Resource Assistant to lead a team across multiple library sites, delivering high-quality services to students and staff. You will guide staff in using catalogues, databases and learning technologies while ensuring efficient operations and exceptional customer care.

You will work with the Library & Learning Resource Manager to shape services, promote learner engagement and maintain welcoming, safe learning environments.

Qualifications

• Experience in a busy library or learning resource centre.
• Experience handling wide range of customer enquiries and supporting service users.
• Strong IT skills including Microsoft Office and library/digital systems.

Responsibilities

• Supervise, coach and support a team across multiple sites.
• Deliver exceptional customer service to students and staff.
• Support users in accessing catalogues, databases, and IT systems.
• Coordinate staff rotas and daily operations.
• Assist with inductions, study skills sessions and learner support.
• Support development of library collections and resources.
• Monitor library usage data and maintain records.
• Organise events and activities to enhance the student experience.
• Maintain high standards of behaviour, safety and security.
• Deputise for Library and Learning Resource Manager when required.

Skills

Customer service

Team supervision

IT skills

Communication

Education

GCSEs including English and Maths

Level 3 qualification in Business Administration, Customer Service, IT or related subject

Tools

Microsoft Office

Library management system

Job description

Are you passionate about delivering outstanding customer service, supporting learners to achieve their potential, and leading a team in a busy and dynamic library environment?

We are seeking an enthusiastic and proactive Senior Library and Learning Resource Assistant to join our Library & Learning Resource Services team. This is an exciting opportunity to play a key role in delivering high-quality library services across multiple sites, ensuring students and staff have access to the resources, facilities and support they need to succeed.

About the Role

As a Senior Library and Learning Resource Assistant, you will supervise and support a team of Library and Learning Resource Assistants, helping to deliver an efficient, professional and customer-focused service across our library locations. You will act as a key point of contact for students, staff and visitors, providing expert guidance on library resources, digital systems and learning technologies.

Working closely with the Library and Learning Resource Manager, you will contribute to the management of library operations, support the development of services and resources, and help create a welcoming environment that promotes learning, wellbeing and student engagement.

Key Responsibilities

• Supervise, coach and support a team of Library and Learning Resource Assistants across multiple sites.
• Deliver exceptional customer service and frontline support to students and staff.
• Support users in accessing library catalogues, databases, digital resources and IT systems.
• Coordinate staff rotas and daily operational activities.
• Assist with library inductions, study skills sessions and learner support activities.
• Support the management and development of library collections and resources.
• Monitor and analyse library usage data and maintain accurate records.
• Organise and deliver events and activities that enrich the student experience.
• Help maintain high standards of behaviour, safety and security within library environments.
• Deputise for the Library and Learning Resource Manager when required.

About You

We are looking for an individual who has:

• Experience of working within a busy library or learning resource centre.
• Experience of dealing with a wide range of customer enquiries and supporting service users.
• Strong IT skills, including Microsoft Office and a variety of digital systems.
• Experience of supporting or supervising colleagues and contributing to team development.
• Excellent communication, organisational and administrative skills.
• The ability to work independently and as part of a team, prioritising workloads and responding positively to changing demands.
• Confidence in maintaining digital and physical learning resources, using library catalogues and databases.
• A passion for supporting learners and delivering an outstanding customer experience.

Qualifications

• Minimum of three GCSEs (including English and Maths) at Grade 4 (C) or above, or equivalent.
• Level 3 qualification in Business Administration, Customer Service, IT or a related subject.

What we can offer:

• A positive and supportive working environment
• Full-time hours (36 hours per week, 5 days)
• Generous annual leave entitlement of 34 days plus Bank Holidays increasing to 39 days after 5 years' service
• A contributory pension scheme with a strong employer contribution
• Death in service benefits
• Free on-site parking
• Discounts across campus catering outlets, including Starbucks
• Employee Assistance Programme and staff discount scheme
• Access to wellbeing initiatives and a dedicated wellbeing portal
• Ongoing CPD and career development opportunities across the college

St Helens and Knowsley College are committed to Equality and Diversity and to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, students and volunteers to share this commitment. This post is subject to an enhanced DBS check.

This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.