Senior Lettings Negotiator

Chestertons; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance

Charity matching

Eye care vouchers

Flu vaccination

Job summary

Chestertons is seeking an experienced Lettings Negotiator for our London branches. You will connect landlords with tenants, manage viewings, and drive the lettings process with a strong emphasis on customer service and targets.

The role requires at least 12 months in residential lettings, CRM experience (Reapit), and a proven ability to hit KPIs in a fast-paced environment. A competitive benefits package accompanies the base salary and commission structure.

Qualifications

• Minimum 12 months experience in residential lettings.
• CRM experience with Reapit.
• Proven history of meeting or exceeding KPIs.
• Ability to thrive in a fast-paced environment.
• Strong client service and communication skills.
• Team player with collaborative mindset.

Responsibilities

• Register interest and arrange viewings to connect tenants with suitable properties.
• Deliver first-class customer service to landlords and applicants.
• Provide personalised attention and manage applicants' needs.
• Manage the offer process end-to-end, ensuring smooth negotiations.
• Set and surpass targets to drive results.

Skills

Residential lettings

CRM experience

KPI achievement

Fast-paced environment

People skills

Work ethic

Team player

Tools

Reapit

Job description

We are currently looking for experienced Lettings Negotiators to join our successful team across a number of our London branches. As a Lettings Negotiator at Chestertons, you will play a pivotal role in connecting Landlords with Tenants, owning and growing your patch, providing expert and excellent guidance throughout the process

We are looking for an individual who thrives on success, relishes working in a competitive, professional environment, passionate about property and wants to be lucratively rewarded for their hard work. As home to some of the most successful estate agents in London, the successful candidate will work to exceptionally high standards and take pride in their success, but also the success of their team and the company as a whole.

About the role

Hours: Monday - Friday 8:30am - 6pm (1 in 3 Saturdays 10am - 4pm)

Base Salary: £18,000 - £22,000 as a basic salary, with additional earning potential through our highly lucrative commission scheme

Travel or Car Allowance: Depending on your role, you will enjoy either a travel allowance (£2,500 PA) or a car allowance (£5,000 PA) to support your daily commute

Key Responsibilities:

• Registering interest and arranging viewings: Be the catalyst in connecting potential tenants with their perfect property
• First-Class Customer Service: Delight Landlords and applicants alike with exceptional service, exceeding their expectations every step of the way
• Going the Extra Mile: Stand out by providing personalised attention and ensuring applicants needs are expertly managed
• Master of the Offer Process: Take charge of managing the offer process from start to finish, ensuring smooth negotiations and successful outcomes
• Target Driven: Embrace the challenge of setting and surpassing targets, leveraging your passion for delivering results

About You

• Minimum 12 months experience in residential lettings
• CRM experience - we use Reapit
• Demonstrated experience of consistently hitting and, ideally, overachieving your KPIs & targets
• The ability and desire to work & thrive in a fast-paced environment
• People Person: Interacting with people in an empathetic way, building trust, managing expectations and delivering a fantastic buyers experience
• Strong Work Ethic: Demonstrate a dedication to delivering exceptional service and results
• Team Player: Collaborate effectively with colleagues to achieve shared goals

Recruitment Process

All CVs will be reviewed by a (human) member of the Talent Acquisition team. If successful, a member of the TA team will reach out to you directly to guide you through the recruitment process.

1st Stage - A 20 minute screening phone call with Talent Acquisition to discuss your experience, life as a Negotiator at Chestertons, run through some standard HR questions and assess general suitability and culture fit.

2nd Stage - In person meeting with a Branch Director. A 2-way conversation in branch where you can learn more about the role of a Lettings Negotiator at Chestertons and we can learn more about you. Remember, you are interviewing us as much as we are interviewing you so come prepared with questions.

Final Stage - In person meeting with a Regional Director. A final chance for you to sell yourself to us and for us to sell Chestertons to you.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.