Senior Key Account Manager Lead - Team Growth & Key Accounts

STARK Group; Exeter; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company Car + Fuel Card

Pension plan

Life Assurance

WorkPerks discounts

Aviva Digicare+

Cycle2Work

Benenden Healthcare

Refer a Friend

Wellbeing Centre

Job summary

STARK Building Materials UK, operating Jewson in Exeter, is seeking a Key Account Manager - Lead to manage large key accounts and lead a team of four KAMs at our Exeter branch.

You will oversee day-to-day operations, grow sales, and coordinate with site teams to ensure timely deliveries and accurate orders. The role requires strong communication, relationship-building, and a proactive approach to customer service.

Qualifications

• Experience within a sales, account management or customer support role.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Clear and professional communicator across phone, email, and in-person.

Responsibilities

• Manage a team of 4 - including appraisals, 121 meetings, performance management and setting KPIs.
• Manage and grow our large key accounts.
• Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
• Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.
• Source non-standard or bespoke product requirements in line with customer needs and timelines. Liaise with suppliers to confirm availability, pricing, and delivery dates.
• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
• Provide specification & data sheets as required.

Skills

Sales experience

Account management

Customer service

Communication skills

Driving licence

Job description

STARK Building Materials UK, operating Jewson in Exeter, is seeking a Key Account Manager - Lead to manage large key accounts and lead a team of four KAMs at our Exeter branch.

You will oversee day-to-day operations, grow sales, and coordinate with site teams to ensure timely deliveries and accurate orders. The role requires strong communication, relationship-building, and a proactive approach to customer service.