Key Account Manager - Lead

STARK Group; Exeter; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company Car + Fuel Card

Pension plan

Life Assurance

WorkPerks discounts

Aviva Digicare+

Cycle2Work

Benenden Healthcare

Refer a Friend

Wellbeing Centre

Job summary

STARK Building Materials UK, operating Jewson in Exeter, is seeking a Key Account Manager - Lead to manage large key accounts and lead a team of four KAMs at our Exeter branch.

You will oversee day-to-day operations, grow sales, and coordinate with site teams to ensure timely deliveries and accurate orders. The role requires strong communication, relationship-building, and a proactive approach to customer service.

Qualifications

• Experience within a sales, account management or customer support role.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Clear and professional communicator across phone, email, and in-person.

Responsibilities

• Manage a team of 4 - including appraisals, 121 meetings, performance management and setting KPIs.
• Manage and grow our large key accounts.
• Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
• Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.
• Source non-standard or bespoke product requirements in line with customer needs and timelines. Liaise with suppliers to confirm availability, pricing, and delivery dates.
• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
• Provide specification & data sheets as required.

Skills

Sales experience

Account management

Customer service

Communication skills

Driving licence

Job description

Are you based in or around the Exeter area? Do you have experience in sales or account management?

Jewson, leading building materials distributor, is on the hunt for a Key Account Manager - Leadwho's as passionate about great service as we are.

The Key Account Manager - Lead will be responsible for managing relationships of our large key accounts as well as managing a team of 4 KAMs.

Location: Jewson, Kestrel Way, Exeter, EX2 7LA.

Hours :7:30am - 5pm, Monday to Friday

Job Purpose

To provide day-to-day operational support for large key customers, managing estimates, orders, and deliveries. Acting as the key contact for site teams, this role works across the Branch network to ensure materials are delivered accurately and on time, while building strong relationships, identifying opportunities, and actively supporting the growth of sales across assigned accounts.

Key Responsibilities

• Manage a team of 4 - including appraisals, 121 meetings, performance management and setting KPIs.
• Manage and grow our large key accounts.
• Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
• Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.
• Source non-standard or bespoke product requirements in line with customer needs and timelines. Liaise with suppliers to confirm availability, pricing, and delivery dates.
• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
• Provide specification & product data, including data sheets as required.

Experience Required

• Experience within a sales, account management or customer support role - ideally within builders’ merchant, supplier, or construction-related role.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.
• Project coordination, prioritisation and multitasking skills.
• Full UK Drivinglicence.

What’s in it for you?

• Company Car + Fuel Card.
• Retirement Savings Plan (Pension) – with Legal & General.
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.

• Employee Discount.

• Refer a Friend scheme.

• Wellbeing Centre via WorkPerks.

Why STARK?

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.