Senior Key Account Manager — Biopharma Logistics

Kuehne+Nagel; Laleham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days holidays + bank holidays

Volunteer days

Life Assurance – 3x

Personal development & training

Flexible working options

Alternative patterns of work at Inter­

Enhanced Maternity/Paternity Leave

Childcare Vouchers

Cycle to work scheme

Staff discounts

Refer a friend scheme

Gold Covenant – forces-friendly

Job summary

Kuehne+Nagel is seeking a seasoned Key Account Manager to oversee dedicated accounts in the biopharma courier sector. You will manage shipments, ensure regulatory compliance, and collaborate with Operations and Sales to deliver exceptional service.

International and on-site client meetings are part of the role. Ideal candidates bring extensive knowledge of pharma logistics, import/export rules, and a proven track record in customer service excellence.

Qualifications

• Experience in biopharma or specialist courier operations with strong customer service exposure.
• Knowledge of courier and freight operations including import/export, warehousing and transport.
• Understanding of temperature-controlled packaging solutions for pharmaceutical logistics.
• Knowledge of country-specific regulations governing pharmaceutical importation and exportation.

Responsibilities

• Build and maintain strong relationships with key clients to ensure high levels of customer satisfaction and service delivery.
• Monitor daily shipment activity, provide live shipment updates, and maintain overall operational awareness.
• Prepare and distribute client reports, KPI reports, QBRs, and investigation reports in line with client requirements.
• Monitor client profit and loss accounts to maintain agreed profitability levels and support commercial performance.
• Maintain and update internal systems, including QuickTRAC, customer records, special instructions, and Outlook contact groups.
• Support customer service operations by assisting with live bookings, collection orders, customs approvals, quotations, pricing requests, and shipping queries.
• Attend client meetings both on-site and internationally, providing shipment-specific updates and resolving client concerns.
• Identify opportunities to improve service quality and productivity, escalating client issues to management and supporting cross-functional teams as required.

Skills

Biopharma/courier ops experience

Courier/freight operations

Temperature-controlled pharma

Pharma import/export regulations

Global geography/time zones

Problem-solving/negotiation

Leadership and communication

Job description

Kuehne+Nagel is seeking a seasoned Key Account Manager to oversee dedicated accounts in the biopharma courier sector. You will manage shipments, ensure regulatory compliance, and collaborate with Operations and Sales to deliver exceptional service.

International and on-site client meetings are part of the role. Ideal candidates bring extensive knowledge of pharma logistics, import/export rules, and a proven track record in customer service excellence.