Cross Border Key Account Specialist

Kuehne + Nagel; Kegworth; On-site; GBP 42,000 - 64,000; Full time

Job summary

Kuehne+Nagel is seeking a Cross Border Key Account Specialist to join the EuroDirect team. You will serve as the central point of contact between branches, internal departments, carriers, and key account customers, ensuring smooth FTL/LTL operations across Europe.

You will coordinate transport activities, manage customer requirements, support tenders and onboarding, and drive high service performance. Ideal candidates have experience in FTL/LTL forwarding, European road freight operations, and

Qualifications

• Experience in Full Truck Load (FTL) and/ or Less Than Truck Load (LTL) forwarding operations.
• Strong coordination with branches and internal stakeholders.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as the primary internal contact for key account enquiries and issue resolution.
• Manage transport bookings with data accuracy and timely processing.
• Coordinate with branches and stakeholders to ensure smooth transport execution.
• Monitor shipments and proactively address operational exceptions.
• Prepare performance reports for internal stakeholders and carriers.
• Assist with customer reviews, tenders and related documentation.
• Support tender onboarding and onboarding processes; identify process improvements.

Tools

TMS

Job description

We are looking for a Cross Border Key Account Specialist to join our EuroDirect team. In this position, you will serve as the central point of contact between our branches, internal departments, carriers, and key account customers, ensuring the smooth execution of Full Truck Load (FTL) and Less Than Truck Load (LTL) transport operations across Europe. You will coordinate transport activities, manage customer requirements, support tender and onboarding processes, and help drive high service performance in line with agreed service levels. The role combines operational expertise, customer focus, commercial awareness, and problem-solving skills, making it ideal for a proactive logistics professional who enjoys working in a fast-paced international environment.How you create impact

• Act as the primary internal contact for key account-related enquiries and issue resolution.
• Manage transport bookings while ensuring data accuracy and timely processing.
• Coordinate closely with branches and internal stakeholders to ensure smooth transport execution.
• Monitor shipments and proactively manage operational exceptions.
• Maintain account profiles, SOPs, and working instructions to ensure service consistency.
• Prepare regular and ad hoc performance reports for internal stakeholders and carriers.
• Support the implementation of new business opportunities and service changes.
• Identify process improvement opportunities and customer pain points.
• Assist with customer reviews, tenders, and related documentation.
• Obtain competitive freight rates and manage carrier communications.
• Process customer bookings efficiently and ensure correct supplier allocation. Experience within a Full Truck Load (FTL) and/or Less Than Truck Load (LTL) forwarding environment.
• Experience in European road freight forwarding operations.
• Strong understanding of freight weights, dimensions, vehicle capacities, and load optimisation.
• Proven ability to solve operational challenges and make effective decisions in a fast-paced environment.
• Strong commercial mindset with experience negotiating rates and managing carrier relationships.
• Ability to work independently, prioritize effectively, and take ownership of results.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Experience with Transport Management Systems (TMS) is an advantage.
• Knowledge of customs procedures, transport legislation, and P&L management is considered a plus. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

• Be part of a global logistics leader with a strong market presence and growth ambitions.
• Work in an international environment with exposure to key customers and cross-border operations.
• Develop your professional skills through continuous learning and career development opportunities.
• Collaborate with experienced logistics professionals across a broad European network.
• Join a company where innovation, teamwork, and customer focus are at the heart of everything we do.
• Make a meaningful impact on customer satisfaction and business performance every day