Senior Key Account Manager

TXM Recruit; Milton Keynes; On-site; GBP 60,000 - 85,000; Full time

Job summary

TXM Recruit is seeking a Senior Key Account Manager for automated intralogistics in Milton Keynes. You will manage a major customer account, oversee contracts, budgets and commercial proposals while developing strong senior relationships and ensuring service excellence.

The role requires extensive experience in automated materials handling and intralogistics, with a track record of coordinating cross-functional teams and leading retrofit and lifecycle opportunities to maximize value for the

Qualifications

• HNC/HND or Degree qualified; Engineering or equivalent relevant experience.
• IOSH/NEBOSH Health & Safety qualification desirable.
• Experience in Automated Materials Handling, logistics automation, intralogistics or comparable service environments.
• Proven experience managing a major customer account with commercial, contractual and operational interfaces.
• Strong customer service, stakeholder management and senior relationship management experience.
• Experience negotiating and managing service contracts, variations, renewals, pricing proposals and commercial terms.
• Previous experience of budget control, financial governance, sales pipeline tracking and commercial reporting.
• Experience developing retrofit, lifecycle, obsolescence or service improvement opportunities into proposals.

Responsibilities

• Manage the assigned customer account, aligning commercial activity, contractual obligations and account objectives.
• Act as commercial owner for contract changes, variations, renewals, budget visibility, offer pipeline and financial governance.
• Lead retrofit works, lifecycle and obsolescence planning with service delivery, resident teams and customer technical stakeholders.
• Coordinate with the Resident Account Manager, Site Manager, Service Delivery Manager, Head of Operations and Customer Service Director.
• Own senior customer relationship health, supporting quarterly governance, strategy reviews, risks, actions and opportunities.
• Support project works and continuous improvement by validating customer value, commercial impact and contractual alignment.
• Strengthen the service department’s financial position through account planning, customer value development and promotion of service products.
• Own the commercial account plan, including renewals, pricing strategy, contract discussions and senior customer relationships.
• Identify and develop sales, retrofit, obsolescence and lifecycle opportunities aligned to customer priorities.
• Lead service contract pricing, variations and commercial proposals, engaging the Customer Service Director and Head of Operations where required.

Skills

Key account management

Contract management

Budgeting

Sales proposals

Stakeholder management

Senior relationship management

Education

HNC/HND or Degree in Engineering or equivalent

Job description

Senior Key Account Manager – Automated Intralogistics

Milton Keynes

Amazing salary + monthly car allowance

TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Senior Key Account Manager. My client are providers of automated systems for customers distribution warehouses.

In this position you will be responsible for managing a key customer account managing, contracts, retrofitting, budgets, commercial proposals, customer relationship and more.

For this role you MUST have experience working in the automated intralogistics industry

Responsibilities:

• Manage the assigned customer account, aligning commercial activity, contractual obligations and account objectives
• Act as commercial owner for contract changes, variations, renewals, budget visibility, offer pipeline and financial governance
• Lead retrofit works, lifecycle and obsolescence planning with service delivery, resident teams and customer technical stakeholders
• Coordinate with the Resident Account Manager, Site Manager, Service Delivery Manager, Head of Operations and Customer Service Director
• Own senior customer relationship health, supporting quarterly governance, strategy reviews, risks, actions and opportunities
• Support project works and continuous improvement by validating customer value, commercial impact and contractual alignment
• Strengthen the service department’s financial position through account planning, customer value development and promotion of service products
• Own the commercial account plan, including renewals, pricing strategy, contract discussions and senior customer relationships
• Identify and develop sales, retrofit, obsolescence and lifecycle opportunities aligned to customer priorities.
• Lead service contract pricing, variations and commercial proposals, engaging the Customer Service Director and Head of Operations where required

Required Experience and Skills:

• HNC/HND or Degree qualified; Engineering or equivalent relevant experience
• IOSH/NEBOSH Health & Safety qualification desirable
• Experience in Automated Materials Handling, logistics automation, intralogistics or comparable service environments
• Proven experience managing a major customer account with commercial, contractual and operational interfaces
• Strong customer service, stakeholder management and senior relationship management experience
• Experience negotiating and managing service contracts, variations, renewals, pricing proposals and commercial terms
• Previous experience of budget control, financial governance, sales pipeline tracking and commercial reporting
• Experience developing retrofit, lifecycle, obsolescence or service improvement opportunities into proposals

TXM Recruit is an equal opportunity employer. If you have specific needs or require assistance or reasonable adjustments during the selection process due to a disability or long-term health condition, we will do our best to accommodate you.

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