Senior IT & Unified Communications Engineer — Hybrid & Growth

Juice Recruitment; Bath; Hybrid; GBP 45,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Wellbeing programme

Death in service benefit

Free parking

Job summary

Juice Recruitment is seeking a Senior IT and Unified Communications Engineer for Bath with hybrid working. The role focuses on hands-on technical leadership across 2nd/3rd line support, project delivery and customer engagement.

You will manage complex incidents, deploy UC solutions, and mentor junior engineers while collaborating with stakeholders to ensure successful project delivery.

Qualifications

• Significant experience in a senior IT, communications or technical engineering role.
• Strong expertise in Microsoft 365, Windows environments and business IT infrastructure.
• Solid networking knowledge, including TCP/IP, switching, routing, firewalls and troubleshooting.
• Experience supporting or deploying business telephony, unified communications or Microsoft Teams solutions.
• Proven ability to diagnose and resolve complex technical problems independently.
• Excellent communication and customer service skills.
• Full UK driving licence and access to a suitable vehicle.

Responsibilities

• Provide high-quality 2nd and 3rd line technical support, taking ownership of complex incidents through to resolution.
• Install, configure, maintain and support IT, unified communications and collaboration solutions.
• Support Microsoft 365 environments, Microsoft Teams Phone, Teams Rooms and Windows-based infrastructures.
• Deliver onsite customer projects including telephony systems, networking equipment, meeting room technology, displays and AV solutions.
• Configure, test and commission solutions before customer handover.
• Manage customer expectations and ensure service levels are consistently achieved.
• Produce accurate technical documentation and implementation records.
• Collaborate with project teams, suppliers and stakeholders to ensure successful project delivery.
• Mentor and support junior engineers while sharing technical expertise across the team.

Skills

Microsoft 365

Windows environments

Networking (TCP/IP)

Unified communications

Microsoft Teams

Customer-facing support

Driving licence

Tools

AudioCodes SBC

SIP platforms

Teams Direct Routing

Teams Rooms

Job description

Juice Recruitment is seeking a Senior IT and Unified Communications Engineer for Bath with hybrid working. The role focuses on hands-on technical leadership across 2nd/3rd line support, project delivery and customer engagement.

You will manage complex incidents, deploy UC solutions, and mentor junior engineers while collaborating with stakeholders to ensure successful project delivery.