Senior IT & Telecoms Engineer

Peaple Talent; Bath; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Training and career development

Company pension

Death in service benefit

Wellbeing programme

Social events

Free parking

Equipment provided

Job summary

Peaple Talent Ltd is partnering with an established business communications provider to recruit a Senior IT & Unified Communications Engineer in Bath. You’ll take over from a retiring engineer, owning complex support issues and leading customer projects from installation through to handover.

The role combines business telephony and unified communications with Microsoft 365, networking and meeting-room technology.

Qualifications

• Experience in a senior IT/communications role.
• Experience supporting Microsoft 365, Windows and IT infrastructure.
• Knowledge of TCP/IP, switching, routing, firewalls and network troubleshooting.
• Experience supporting or deploying business telephony/unified communications.
• Ability to resolve complex faults and explain technical issues clearly.

Responsibilities

• Own complex 2nd and 3rd line incidents across Microsoft 365, Windows, networking and business communications.
• Install, configure and troubleshoot cloud phone systems and collaboration platforms (Teams Phone, Zoom, 8x8, GoTo Connect, 3CX).
• Lead onsite installations covering phone systems, Teams Rooms, meeting-room AV and networking equipment.
• Plan, test and commission solutions, then document configurations and hand them over to customers.
• Work with project managers, suppliers and vendors to deliver projects and resolve complex faults.
• Share technical knowledge and support less experienced engineers.

Skills

Microsoft 365

Windows

Networking

TCP/IP

Unified communications

Tools

Microsoft Teams Phone

Zoom

8x8

GoTo Connect

3CX

Teams Rooms

Job description

Job Title: Senior IT & Telecoms Engineer

Location: Bath / Hybrid

Salary: Up to £52,000

Peaple Talent is partnering with an established business communications provider to recruit a Senior IT & Unified Communications Engineer. You’ll take over from a key engineer who is retiring, owning complex support issues and leading customer projects from installation through to handover.

The role combines business telephony and unified communications with Microsoft 365, networking and meeting-room technology. The balance shifts with customer demand. Some periods will focus on support from the Bath office, while others will involve more time on customer sites. Most customers are based in the South. Company vehicles are available for work travel.

The Role

• Own complex 2nd and 3rd line incidents across Microsoft 365, Windows, networking and business communications, keeping customers informed and working to agreed SLAs.
• Install, configure and troubleshoot cloud phone systems and collaboration platforms, including Microsoft Teams Phone, Zoom, 8x8, GoTo Connect and 3CX.
• Lead onsite installations covering phone systems, Teams Rooms, meeting-room AV and networking equipment.
• Plan, test and commission solutions, then document configurations and hand them over to customers.
• Work with project managers, suppliers and vendors to deliver projects and resolve complex faults.
• Share technical knowledge and support less experienced engineers.

The Candidate

• Hands-on experience in a senior IT, communications or technical engineering role.
• Experience supporting Microsoft 365, Windows and business IT infrastructure.
• Practical knowledge of TCP/IP, switching, routing, firewalls and network troubleshooting.
• Hands-on experience supporting or deploying business telephony, unified communications or Microsoft Teams solutions.
• Confidence resolving complex faults independently, delivering customer projects and explaining technical issues clearly.
• Full UK driving licence and willingness to travel.

The Package

• Training and career development opportunities
• Company pension and death in service benefit
• Employee wellbeing programme and social events
• Free parking and the equipment you need for the role