Senior IT Technician - Flexible Hours, Lead Helpdesk

Laurus Ryecroft; Manchester; On-site; GBP 32,000 - 45,000; Full time

Job summary

Laurus Trust is seeking a Senior IT Technician to oversee the IT Helpdesk, ensuring high-quality second-line support and smooth daily operations. You will lead IT Technicians, coordinate tasks, and help drive service improvements across multiple schools within the trust.

This role emphasizes customer focus, reliability, and collaboration with the Trust IT Manager to deliver an efficient IT service across 6 secondary, 6 primary, 4 sixth forms and 1 provision site, supporting over 10,000 users.

Qualifications

• Direct experience in an IT support/helpdesk.
• Experience maintaining and troubleshooting IT systems.

Responsibilities

• Manage day-to-day IT Helpdesk operations and daily admin of the department.
• Coordinate IT Technicians and support the IT Manager to deliver a reliable, customer-focused IT service.
• Contribute to infrastructure, systems and service-improvement projects.

Skills

IT Support

Customer service

Education

GCSEs in Maths and English (A-C) or equivalent

Tools

MS Office

Adobe CC

Job description

Laurus Trust is seeking a Senior IT Technician to oversee the IT Helpdesk, ensuring high-quality second-line support and smooth daily operations. You will lead IT Technicians, coordinate tasks, and help drive service improvements across multiple schools within the trust.

This role emphasizes customer focus, reliability, and collaboration with the Trust IT Manager to deliver an efficient IT service across 6 secondary, 6 primary, 4 sixth forms and 1 provision site, supporting over 10,000 users.