Senior IT Technician — Flexible Hours & School IT Impact

Didsbury High School; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Laurus Trust is seeking an experienced Senior IT Technician to support and develop IT services across the Trust. You will manage the IT Helpdesk, provide second-line support, and lead IT Technicians to deliver reliable, customer-focused IT across six secondary, six primary, four sixth forms and one alternative provision.

The role offers opportunities to drive service improvements and professional learning.

Qualifications

• Sound educational background including GCSE’s in Maths and English (A*-C) or equivalent.
• Direct experience in an IT Support/helpdesk.
• Proficiency in MS Office, Adobe CC and other relevant IT packages

Responsibilities

• Manage the day-to-day operation of the IT Helpdesk, taking responsibility for the daily administration and operation of the department and work closely with the IT Managers, assisting and enabling them in their role.

Skills

IT Helpdesk experience

Second-line support

Team leadership

Problem solving

Education

GCSEs in Maths and English (A*-C)

Tools

MS Office

Adobe CC

Job description

The Laurus Trust is seeking an experienced Senior IT Technician to support and develop IT services across the Trust. You will manage the IT Helpdesk, provide second-line support, and lead IT Technicians to deliver reliable, customer-focused IT across six secondary, six primary, four sixth forms and one alternative provision.

The role offers opportunities to drive service improvements and professional learning.