Senior IT Technician - Cyber Security

University of Sheffield; Rotherham; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Annual leave

Generous pension

Flexible working

Professional development

Wellbeing initiatives

Retail discounts

Job summary

The Advanced Manufacturing Research Centre (AMRC) at the University of Sheffield in Rotherham seeks a Senior IT Technician - Cyber Security. You will lead cybersecurity and endpoint compliance efforts, coordinate with security teams, and help shift IT Support from reactive fixes to proactive security and compliance.

You will centralise fixes using tools like KACE, Intune and Group Policy. You will protect laptops, desktops and mobile devices, while developing SOPs and standards for projects and

Qualifications

• Lead on cybersecurity and endpoint compliance tickets within the service desk (TOPdesk).
• Collaborate with the AMRC Cyber Security Manager, Systems Managers and University IS teams.
• Automate and centralise fixes to reduce recurring IT support incidents.
• Develop clear documentation and SOPs for the wider IT team and end users.
• Apply security standards within projects at the AMRC and related entities.

Responsibilities

• Take the lead on cybersecurity and endpoint compliance tickets within our service desk (TOPdesk).
• Collaborate with the AMRC Cyber Security Manager, AMRC Systems Managers and University Information Security colleagues.
• Automate and centralise fixes to reduce recurring IT support incidents.
• Develop clear documentation and SOPs for the wider IT team (and end users).
• Apply security standards within projects at the AMRC, some may require bespoke security arrangements.

Skills

Cybersecurity

Endpoint security

Ticketing TOPdesk

Tools

KACE

Intune

Group Policy

Job description

Ready to take your IT Support career to the next level in Cyber Security?! We're recruiting a Senior IT Technician - Cyber Security at the Advanced Manufacturing Research Centre (part of the University of Sheffield) in Rotherham. In this brand-new role, you won't just be closing tickets. You will work closely with our Cyber Security manager to evolve how we implement organisational cyber security controls on our endpoints across our sites in Rotherham, North and South Wales, and the North West of England.

You will play a lead role in activities relating to our Cyber Essentials Plus accreditation, as well as on future industry or internal standards to which we must comply. You will play a big part in connecting our IT Support team with information security colleagues both locally here at the AMRC, and centrally at the University of Sheffield. Shifting our IT Support team from reactive fixes to more centralised, proactive responses to security and compliance challenges is going to be an important part of this new role. This role is exceptionally meaningful to the AMRC.

You will lead on endpoint compliance and support, as well as supporting colleagues to handle security incidents and mitigate threats. You will work closely with our IT Systems Managers to better use central tools including; KACE, Intune and Group Policy in order to centralise activities such as configuration, policy changes and software compliance. Your work will protect the AMRC laptop, desktop and mobile estate, reduce repeated one off support tickets and allow colleagues in IT Support to focus on providing the best possible IT support service to our users.

Your key responsibilities will be:

• Take the lead on cybersecurity and endpoint compliance tickets within our service desk (TOPdesk).
• Collaborate with the AMRC Cyber Security Manager, AMRC Systems Managers and University Information Security colleagues.
• Automate and centralise fixes to reduce recurring IT support incidents.
• Develop clear documentation and SOPs for the wider IT team (and end users).
• Apply security standards within projects at the AMRC, some of which may require bespoke security arrangements and processes (versus the rest of the business).

We offer a phenomenal range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pension scheme, flexible working opportunities, a dedication to your development and wellbeing, a wide range of retail discounts, and much more!

Find out more at sheffield.ac.uk/jobs/benefits and join us to become part of something special.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Our diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to the greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

£32,080 to £36,636 per annum