Senior IT Technician - Cyber Security

Diversity Dashboard; Rotherham; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Generous pension scheme

Development and wellbeing support

Job summary

The AMRC, part of the University of Sheffield, seeks a Senior IT Technician - Cyber Security to join the IT Support team in Catcliffe, Rotherham. You will respond to security tickets, implement controls, patch endpoints, and help maintain compliance.

Travel to other AMRC sites may occur; a full UK driving license is beneficial. You will work with the Cyber Security Manager, SOC, and IA teams to identify threats, drive automation, and maintain documentation and SOPs.

Qualifications

• An honours degree (or equivalent qualification or experience) in a related subject area.
• Experience delivering IT support in a security-led organisation.
• Windows and common mobile OS support for client deployment.
• Experience using vulnerability scanners (Tenable) to identify weaknesses and patch/remediate.
• Ability to write clear security-focused SOPs for IT staff.
• Understanding patching and information security principles relating to endpoint management via Intune or KACE.
• Ability to monitor multiple workstreams to align with AMRC priorities.
• Strong problem solving and stakeholder engagement skills.
• Experience in log analysis (SIEM) and investigating security breaches is desirable.
• Familiarity with Cyber Essentials Plus (CE+) controls is desirable.

Responsibilities

• Respond to security tickets within the AMRC IT Support team and focus on security responses.
• Identify and patch vulnerabilities across devices and endpoints.
• Assist in patching and remediating issues with critical infrastructure (on premise & cloud).
• Proactively refine security measures and countermeasures in response to evolving threats.
• Collaborate with Cyber Security Manager and University SOC to align tech and processes.

Skills

Communication

Customer Skills

Knowledge Sharing

Collaboration

Projects

Education

Honours degree in a related subject

Tools

Ten able

Microsoft Intune

Quest KACE

Job description

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

As our new Senior IT Technician - Cyber Security, you will be an important member of the AMRC IT Support team, with a focus on responding to a wide range of IT security support tickets. You will play a key role in ensuring the AMRC IT estate is up to date, compliant and resilient against an evolving threat landscape.

Working alongside the AMRC Cyber Security Manager, University of Sheffield Security Operations Centre (SOC) and Information Security Assurance (IA) teams, your focus will be on technical measures - including device configuration, patching and implementing security controls and technologies to secure our end points.

You will resolve both standard IT tickets and more complex ones. You will identify tickets relating to security vulnerabilities, threats, and non-compliant devices and assist in the response to security incidents and investigations.

You will work with the Cyber Security and Systems Managers to identify trends and seek to implement proactive, long-term centralised solutions or automations to mitigate risk and reduce recurring helpdesk tickets. For example; using scripts, group policy, and centralised software deployments.

At the AMRC your work directly protects ground-breaking research and innovation at the intersection of industry and academia. This role is based in Catcliffe, Rotherham but you will spend time on University campus with Information Security colleagues and may occasionally travel to AMRC sites in Wales and North West England, making a full UK driving license beneficial.

Eligibility for elevated security clearance is essential, and the University will support the successful candidate through appropriate clearance processes.

Main duties and responsibilities

Personal Skills

• Communication: Be a highly responsive and visible member of the AMRC and University IT Support and Information Security communities.
• Customer Skills: Deliver timely progress updates tailored to varying technical backgrounds of staff, students, visitors and external stakeholders.
• Knowledge Sharing: Advise and guide end users on information security.
• Collaboration: Collaborate with AMRC IT, University Information Security, and other stakeholders across the organisation.
• Projects: Provide technical input for projects needing tailored security or enhanced standards.

Technical Incident Response

• Support: As an important member of the AMRC IT Support team you will carry out some regular support activities, but will focus on picking up security tickets and responses.
• Vulnerability Management: Identify and patch vulnerabilities across mobile devices, laptops, desktops, and potentially some OT devices.
• Critical Infrastructure: Assist the AMRC Systems Managers to patch or remediate security issues with critical infrastructure, including on premise and cloud environments.
• Adaptive Defence: Support our Cyber Security Manager in proactively refining technical security measures and countermeasures in direct response to the evolving threat landscape.

Information Advocacy

• University Alignment: Work with our Cyber Security Manager and University SOC to align technology and processes and share best practices.
• Information Champion: Serve as an Information Champion, providing guidance across the AMRC on appropriate University risk assessment processes, ISMS activities and promoting a security culture in all business-as-usual and project activities.

Information Security Culture

• Culture Building: Support initiatives raising security awareness for staff, students, and visitors.
• Training: Work with our training team to drive compliance and oversee technical sanctions for non-compliance.
• Knowledge Transfer: Mentor and train the wider IT Support team in technical security practices.to elevate the organisation's collective defence.

Documentation, Process, Audit and Standards

• Internal Process: Guide stakeholders through internal security assurance procedures.
• Standards & Accreditation: Conduct hands-on technical activities related to maintaining certification to appropriate industry standards and internal codes of practice / connection.
• Audit: Record incidents, assessments, and reports alongside the Cyber Security Manager.
• Documentation: Create clear technical documentation and SOPs to apply security theory practically.

Other Duties

• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.

Criteria

• Education: An honours degree (or equivalent qualification or experience) in a related subject area. Essential. Application
• Environment: Experience of working in a team providing an effective and efficient IT Support service to a busy customer focussed, but information security led organisation. Essential. Application & Interview
• Operating Systems: Supporting knowledge of Microsoft Windows and common mobile operating systems for client deployment, imaging, fault finding and resolution. Essential. Application & Interview
• Vulnerability Management: Experience using scanners (e.g., Tenable) to identify weaknesses and possess the technical ability to patch and remediate any issues found. Essential. Application & Interview
• Technical Documentation: Ability to write clear, concise security focussed standard operating procedures (SOPs) for IT support colleagues. Essential. Application & Interview
• Patching: A good understanding of software patching and information security principles relating to endpoint management via Microsoft Intune or Quest KACE. Essential. Application & Interview
• Priorities: Have the agility to monitor multiple workstreams simultaneously, ensuring security duties remain aligned with AMRC priorities. Essential. Application & Interview
• Problem Solving: Ability to analyse problems and develop solutions with an appreciation of longer‑term implications on security compliance. Essential. Application & Interview
• Stakeholder Engagement: With excellent interpersonal and customer skills, you can translate complex support and information security challenges into actionable instructions for IT staff, and clear updates for non-technical stakeholders. Essential. Application & Interview
• Incident Response: Experience in log analysis (SIEM) and ability to work under pressure to help investigate and contain security breaches. Desirable. Application & Interview
• Cyber Essentials Plus (CE+): Familiarity with the technical controls of CE+ (Firewalls, Secure Configuration, User Access Control, Malware Protection, and Patch Management). Desirable. Application & Interview

Further Information

• Grade: 6
• Salary: £32,080 - £36,636 per annum
• Work arrangement: Full-time (minimum of 4 days on site per week)
• Line manager: Toby Griffin, IT Support Operations Manager
• Direct reports: N/A
• Right to work in the UK: If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website.
• Our website: https://www.amrc.co.uk/
• Informal enquiries contact: Rodrigo Adeodato , AMRC Cyber Security Manager - [e-mail]

Next steps in the recruitment process

The selection process will consist of a 45 minute panel interview on site at the AMRC in Catcliffe, Rotherham. Each candidate will do a 5 minute presentation at the start on why they believe they are suitable for this role - in particular what technical and personal qualities they will bring to this role in support and cyber security at the AMRC. We plan to let candidates know if they have progressed to the selection stage two weeks after the closing date.

If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Toby Griffin, IT Support Operations Manager - [e-mail]

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our IT Career Route
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Criminal record

An enhanced DBS check will be needed for this role. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window).

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window).

Baseline personnel security standard and Security Clearance

Please be aware that there is a requirement for the successful applicant to undertake a Government baseline personnel security standard (BPSS) and Security Check Clearance (SC) as a condition of employment. Please note you must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria

A BPSS check contains a basic DBS check. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window).

Closing Date :01/10/2026

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.