Senior Information Technology Support Engineer

Candour Solutions; Wigan; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday (excluding bank holidays)

Collaborative team environment

Opportunities to work with latest technologies

Supportive culture that encourages innovation

Job summary

A growing MSP in Wigan is looking for a Senior Information Technology Support Engineer to lead IT projects and handle escalations. This role involves configuring cloud solutions and upgrading infrastructure, ideal for candidates with MSP experience. Join a supportive team that values innovation and exposure to the latest technologies.

Qualifications

• Proven experience in delivering IT projects.
• Hands-on experience with networking and virtualization.

Responsibilities

• Lead projects across networking and virtualization.
• Configure and maintain cloud solutions.
• Coordinate Microsoft 365 and Teams rollouts.

Skills

Experience working within an MSP environment

Knowledge of Microsoft Azure and Office 365

Network infrastructure knowledge

Experience with Hyper-V and VMware

Job description

Senior Information Technology Support Engineer

Location: Wigan • Working Pattern: On-site

This is an exciting opportunity to join a fast-paced and growing MSP. This company is heavily invested in the latest technology, ensuring you’ll have access to modern tools and platforms as part of your day-to-day work. In this highly technical and dynamic role, you’ll be the go-to expert for complex escalations while taking full ownership of project delivery from start to finish. Unlike typical support positions, this role is all about projects — giving you the chance to lead exciting infrastructure upgrades, cloud migrations, and more. With a mix of client site visits and collaborative office-based work, every day brings something new and genuinely impactful.

This role is ideal for someone already working within an MSP environment and looking to take the next step in their project-focused career. If you're currently involved in delivering IT projects and want more ownership, variety, and exposure to the latest technologies, this is the perfect opportunity to elevate your skills and make a real impact.

Key Responsibilities

• Lead on projects across networking & virtualization.
• Configure and maintain cloud solutions.
• Coordinate and deliver workplace platform rollouts such as Microsoft 365, Teams, Intune, and related cloud applications.
• Act as a point of escalation from the 1st/2nd Line.
• Create clear, detailed technical documentation for internal teams and client handovers.

Key Skills & Experience

• Proven experience working within an MSP environment is essential.
• Practical knowledge of Microsoft Azure and Office 365.
• Strong knowledge of network infrastructure, including firewalls, LAN/WAN, VLAN, VPNs, routing and switching.
• Hands-on experience with virtualisation platforms such as Hyper-V and VMware.

• 25 days holiday (excluding bank holidays).
• Small, collaborative team environment.
• Opportunities to work with the latest technologies.
• Supportive culture that encourages innovation and fresh ideas.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst

Industries

• IT Services and IT Consulting

If you are project minded and looking to take the next step in your career, please apply now!