Senior IT Technician

Demelza; Sittingbourne; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Demelza is seeking a Senior IT Technician to join our IT team in Kent. You will be the technical escalation point, resolving complex issues and overseeing day-to-day Service Desk activity while mentoring a colleague and supporting infrastructure, security, applications and modern workplace projects.

You will help keep systems, devices, networks and cloud services secure, reliable and running across Kent, South East London and East Sussex, with travel between sites.

Qualifications

• Strong hands-on experience with second- and third-line IT support.
• Solid knowledge of Microsoft 365, Azure/Entra ID, AD, Intune and Windows endpoints.
• Willingness to travel across multiple Demelza sites and hold a driving licence.

Responsibilities

• Own complex incidents through to resolution, coordinating colleagues and suppliers as needed.
• Prioritise Service Desk activity, improve ticket quality and keep users informed.
• Investigate recurring issues, identify root causes and document lasting fixes.
• Coach and mentor other IT staff to share knowledge across the team.
• Support and administer Microsoft 365, Azure/Entra ID, Active Directory, Intune, Windows endpoints, servers, SharePoint and remote access.
• Troubleshoot networks, firewalls, switches, DNS, DHCP, Wi-Fi and IP connectivity.
• Strengthen patch management, device compliance, MFA and Conditional Access.
• Contribute to technical projects, migrations, testing and go-live activities.
• Identify opportunities for automation, standardisation and service improvement.

Skills

Microsoft 365

Azure/Entra ID

Active Directory

Intune

Windows

Networks

Incident management

Cyber security

Job description

Senior IT Technician

Application Deadline: 3 November 2026

Department: IT

Employment Type: Permanent - Full Time

Location: Demelza Kent

Reporting To: IT Infrastructure and Network Manager

Compensation: £36,000 / year

Description

At Demelza, technology helps colleagues across our hospices, community services, shops and support teams deliver extraordinary care for children with serious or life-limiting conditions and their families.

We’re looking for a Senior IT Technician to join our friendly, committed team. This hands‑on role combines resolving complex second and third line issues with overseeing day-to-day Service Desk activity, mentoring a colleague and supporting infrastructure, security, applications and modern workplace projects.

As a key technical escalation point, you’ll help keep our systems, devices, networks and cloud services secure, reliable and running smoothly across Kent, South East London and East Sussex.

This role would suit an experienced IT technician ready to take on greater responsibility, or someone already working at a senior level. You’ll bring strong hands‑on experience across Microsoft cloud services, endpoint management, networks and incident resolution, with the confidence to own complex work and support others.

What you’ll be doing

Working with the IT Infrastructure and Network Manager, IT Technician and specialist suppliers, you’ll:

• own complex incidents through to resolution, coordinating colleagues and suppliers where needed
• help prioritise Service Desk activity, improve ticket quality and keep users informed
• investigate recurring issues, identify root causes and document lasting fixes
• coach the IT Technician and share knowledge across the team
• support and administer Microsoft 365, Azure/Entra ID, Active Directory, Intune, Windows endpoints, servers, SharePoint and remote access
• troubleshoot networks, firewalls, switches, DNS, DHCP, Wi‑Fi and IP connectivity
• strengthen patching, device compliance, multifactor authentication and Conditional Access
• contribute to technical projects, migrations, testing and go‑live activity
• identify practical opportunities for automation, standardisation and service improvement

What we’re looking for

You’ll combine strong technical skills with a calm, practical and people-focused approach.

You’ll have strong second‑and third‑line experience across Microsoft 365, Azure/Entra ID, Active Directory, Intune, Windows and networks, with a sound understanding of incident management and cyber security.

You’ll value reliability, share knowledge and look for ways to improve services.

You’ll need a full driving licence and access to your own vehicle for business use, or reliable transport arrangements, as the role involves travel across Demelza sites in Kent, East Sussex and South London.

Want to know more?

If you’re looking for a senior technical role where you can bring your experience, support colleagues, improve services and contribute to meaningful work every day, we’d love to hear from you.

For an informal conversation about the role, please contact Warren Tarditi, IT Infrastructure and Network Manager on 07919 324938.

Closing date: Tuesday 3rd November (23:59)

Interview date: Thursday 12th November (pm) / Friday 13th November

Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.

To find out how we process your personal data during the recruitment process, please refer to the Employee Recruitment Privacy Notice.

As part of our commitment to safer recruitment, all offers of employment are subject to satisfactory pre‑employment checks, including a Disclosure and Barring Service (DBS) check at a level relevant to the role.

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Demelza is an equal opportunities employer. Registered Charity No. 1039651.