IT Systems & Data Technician

THE NATIONAL CENTRE FOR YOUNG PEOPLE WITH EPILEPSY CHARITABLE TRUST; Lingfield; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training and development

Generous annual leave

Occupational pension

Subsidised dining room

Staff discounts

Free parking on campus

Access to farm and horticultural area

Accessible by bus/train

No agencies please

Job summary

Young Epilepsy in Lingfield, Surrey, seeks an IT Systems & Data Technician to provide hands-on 1st and 2nd line support, manage Microsoft 365 services and business systems, and help shape a reliable digital workplace. You’ll be the go-to expert for helpdesk queries, with a focus on data quality, security and user experience, supporting SharePoint and cloud services to keep staff productive.

The role is 37 hours per week, permanent, with benefits including comprehensive training, generous annual

Qualifications

• Experience providing helpdesk or service desk support.
• Strong hands-on knowledge of Microsoft 365, including SharePoint, Teams and user administration.
• Excellent organisational skills and attention to detail; proactive and customer-focused.

Responsibilities

• Resolve technical issues and provide 1st and 2nd line IT support.
• Maintain data quality, security and user experience across systems.
• Support SharePoint and cloud services; drive continuous improvement.

Skills

Helpdesk support

Customer service

Problem solving

Communication

Tools

Microsoft 365

SharePoint

Teams

Job description

Job Title:IT Systems & Data Technician

Department: IT Services

Reports to:IT Support Manager

Direct Reports: N/A

Location:Lingfield, Surrey

Hours of Work:37 hours per week

Salary: £28279 per annum

AYR/TTO:All year round, permanent

Closing Date: 5th October 2026

Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process.

AnEnhanced Disclosurewith relevantBarring Service checksand full referencing will be required beforeemployment can commence.

About the Role

This is a hands‑on IT role at the heart of the organisation, delivering responsive 1st and 2nd line support while helping to shape a reliable, modern digital workplace. As the IT Systems and Data Technician, you’ll be the go‑to expert for helpdesk queries, Microsoft 365 services and business systems, resolving issues, supporting users and driving continuous improvement.

You’ll combine strong technical troubleshooting with a focus on data quality, security and user experience, playing a key role in maintaining systems, supporting SharePoint and cloud services, and ensuring staff can work efficiently and confidently. This is a great opportunity for someone who enjoys problem‑solving, values excellent customer service and wants to make a real impact through technology and data.

What we need from you

We’re looking for a customer‑focused IT professional with experience providing helpdesk or service desk support and strong hands‑on knowledge of Microsoft 365, including SharePoint, Teams and user administration. You’ll be a confident problem‑solver with the ability to diagnose and resolve technical issues, while communicating clearly with a wide range of users.

You’ll bring excellent organisational skills, attention to detail and an interest in data quality and governance, alongside a proactive, flexible approach and a willingness to learn. Most importantly, you’ll be passionate about delivering a high‑quality service and helping colleagues get the most from technology

Your Benefits

• Comprehensive training and professional development opportunities
• Generous annual leave
• Occupational pension scheme
• Subsidised dining room
• Your Rewards, giving you access to nationwide discounts and benefits
• Free parking on campus
• Access to a working farm and horticultural area
• We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car.

About us

Epilepsy can be one of the most frightening and isolating conditions a child can experience. There’s a loss of all sense of safety – not knowing when and where their next seizure will happen, who’ll be there and whether they’ll be hurt.

We’ve been transforming the lives of children and young people with epilepsy for over 125 years.

We’ve led the way in an inclusive, progressive, and nurturing approach to the education and support of children and young people with epilepsy.

Today, more than ever, Young Epilepsy is dedicated to standing up, with and for, children and young people with epilepsy. We’re here for them. It’s our job to listen and work with them so they can fulfil their potential.

Wecampaignfor children’s rights. We deliverhealth servicesandresearchthat improve diagnosis and treatments. Wesupportchildren and young people throughout school, college, and university. We provideinformation, friendly advice, and practical help for living everyday life. Together we create possible.

For further details of these and other vacancies, please visit our website: youngepilepsy.org.uk/jobs

No agencies please

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful.