Senior Information Technology Technician

WeDoData; England; On-site; GBP 36,000 - 44,000; Full time

Job summary

A prestigious independent school in South London is looking for a passionate and experienced 2nd/3rd Line IT Technician to join their IT department. This full-time position requires excellent IT support skills, especially in a Microsoft environment. Key responsibilities include troubleshooting user devices and mentoring 1st line technicians. Competitive salary based on experience, with potential top earnings around £40k. The role is on-site, Monday to Friday, from 9:00 to 17:00.

Qualifications

• Proven experience providing 2nd and 3rd line IT support in an educational setting.
• Experience mentoring and supporting 1st line technicians.
• Knowledge of Microsoft technologies essential.

Responsibilities

• Serve as senior point of escalation for IT support issues.
• Conduct general troubleshooting of user devices.
• Support & mentor 1st line technicians.

Skills

2nd and 3rd line IT support

User device troubleshooting

Experience in Microsoft environment

Excellent communication skills

Team player

Education

Experience in an educational environment

Tools

Microsoft 365

Active Directory

Azure Entra ID

JAMF/Intune

Job description

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Base pay range

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WeDoData are working with a prestigious independent school in South London who educates over 1100 pupils from ages 4 – 18. They are looking for a passionate and experienced 2nd/3rd Line IT Technician to join their well-established IT department.

The Role

As a senior point of escalation for IT support, you will take responsibility for issues passed on by 1st line technicians. This includes:

• General troubleshooting of user devices, systems support for Microsoft 365, Active Directory, Windows servers
• General maintenance including patching & updates
• Documentation production
• Support & mentoring to 1st line technicians

Requirements

You will have excellent proven experience providing 2nd and 3rd line IT support in an educational environment, in a customer‑facing role, supporting end users. The school is mostly Microsoft based, so experience working in a Microsoft environment supporting Azure Entra ID, Active Directory, Group Policy, Microsoft 365, etc. is essential. In this collaborative team you will need to be a team player with excellent communication skills.

• MDM experience – JAMF/Intune
• Experience working in an education environment (school/college/university)
• Excellent knowledge of Microsoft technology

In return

This is a full‑time, permanent role, on site in South London, Monday – Friday 9:00 – 17:00.

Salary will be based on experience, with the top end around £40k.

For more information and to discuss this opportunity further please apply now and get in touch with Dan Harvey at WeDoData or apply as soon as possible, alternatively feel free to email [e-mail].

Background and EEO Statement

WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check.

In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Primary and Secondary Education, Education, and Higher Education