Senior IT Technician

East Coast College; Great Yarmouth; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

38 days holiday

Employer pension 18%

Free gym and swim

Campus salon and restaurant discounts

Job summary

East Coast College is seeking a Senior IT Technician for the Great Yarmouth campus. The role supports daily IT operations, second-line issues, and IT projects across campuses, reporting to the Systems and Network Administrator.

The ideal candidate will have Level 3 IT qualifications and at least four years of IT experience, with strong analytical skills and knowledge of Windows environments, networking, and IT support processes.

Qualifications

• Level 3 IT qualification or equivalent.
• At least four years' experience in a similar IT role.
• Strong analytical and problem-solving skills.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.

Responsibilities

• Providing first and second-line IT support to staff and students.
• Diagnosing and resolving hardware, software and network issues.
• Supporting and maintaining network infrastructure, including switches, routers and firewalls.
• Assisting with IT projects, equipment deployment and network development.
• Training staff on IT systems and software.
• Producing user guides and supporting the development of junior IT Technicians.
• Ensuring compliance with IT policies, security requirements and service standards.
• Supporting teaching and learning through effective management of classroom technology and IT resources.
• Commitment to Safeguarding.

Skills

Analytical skills

Problem solving

Windows administration

Networking basics

Education

Level 3 IT qualification

Job description

Job Title: Senior IT Technician

Location: Great Yarmouth & Lowestoft Campus

Hours: Full Time - 37 Hours - 1.0 FTE

Contract: Permanent

Salary: Band G (£26,114.55 - £27,713.40FTE)

This post will report to the Systems and Network Administrator and will be required to travel to all campuses on occasions. This is a senior post within the IT Support Team and the post holder will be an experienced, technician capable of dealing with complex technical issues and projects. The post holder will work within the IT Team supporting the daily operations of the College as well as providing second line support and completing assigned projects. The post holder will work closely with the Systems and Network Administrator to resolve complex technical issues, support infrastructure projects and maintain a high-quality IT service.

Key requirements include:

• Level 3 IT qualification or equivalent.
• At least four years' experience in a similar IT role.
• Strong analytical and problem-solving skills.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.

Key needs from you and the role:

• Providing first and second-line IT support to staff and students.
• Diagnosing and resolving hardware, software and network issues.
• Supporting and maintaining network infrastructure, including switches, routers and firewalls.
• Assisting with IT projects, equipment deployment and network development.
• Training staff on IT systems and software.
• Producing user guides and supporting the development of junior IT Technicians.
• Ensuring compliance with IT policies, security requirements and service standards.
• Supporting teaching and learning through effective management of classroom technology and IT resources.
• Commitment to Safeguarding

East Coast College will offer you:

• 38 days holiday FTE (including bank holidays)
• Generous Pension - 18% Employer Contribution
• Free gym and swim membership
• Discounted access to campus salon and restaurant

We reserve the right to close this vacancy early if we receive sufficient applications.

• East Coast College require all staff to hold a minimum Level 2 or equivalent in English and maths, and be able to evidence this.

East Coast College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff, visitors, and volunteers to share this commitment.

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

All applications are reviewed and scored against the essential and desirable criteria as set out in the job description and person specification to determine a shortlist. Shortlisted applications will be invited to interview and to complete a self-declaration and disclosure form. Information relating to the interview format will be shared and confirmed prior to the scheduled interview taking place and will facilitate any requested adjustments.

All offers of employment are conditional and subject to the successful completion of pre-employment checks, including at least two references, safeguarding and suitability checks, and an Enhanced DBS check where required.

We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for Staff and in accordance with our Data Protection Policy, which is set out on the College's website. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.