IT Technician

East Sussex County Council; Lewes; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

East Sussex County Council in Lewes is seeking an IT support professional for a fast-paced environment. You will support 1st line agents, resolve routine IT issues, and collaborate with multiple teams across IT&D. The role offers hybrid working between County Hall Lewes and remote days.

The ideal candidate can plan workloads, stay resilient under pressure, and use Microsoft 365 apps (Outlook, Excel, Word, PowerPoint, Teams) on laptops and corporate devices. Training and development are provided.

Qualifications

• Experience working in a fast-paced IT support environment.
• Ability to plan and organise a varied workload for self and others, working to short deadlines.
• Ability to demonstrate resilience in difficult situations.
• Ability to use Microsoft 365 apps and devices (laptops, corporate iPhones, Surface hubs).
• Ability to produce clear and accessible reports to be shared with managers.

Responsibilities

• Hybrid working at County Hall Lewes and from home.
• Support 1st Line agents resolving complex IT issues.
• Work with multiple teams throughout IT&D.
• Solve complex IT issues.
• Learn and develop through day-to-day duties and project involvement.

Skills

Experience in fast-paced IT support

Plan and organise workload

Resilience

Ability to produce clear reports from

Tools

Microsoft 365

Outlook

Excel

Word

PowerPoint

Microsoft Teams

Job description

Could you work in a fast paced and ever evolving IT environment, where details matter and first impressions are critical? One moment you maybe supporting a user's laptop on their first day on the job, the next you may be supporting our 1st line agents in a Major Incident. If this sounds like an environment you will thrive in, please read on!, Be part of something that makes a difference - for our communities, our colleagues and our future. Choose East Sussex!

This role requires attentional to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, 1st line agents, the Service Hub Manager, project involvement and day to day on the job duties. This role is very rewarding and has transferable skills into other roles within IT&D. We are looking for candidates with:

• Experience working in a fast-paced IT support environment.
• Ability to plan and organise a varied workload for self and others, working to short deadlines.
• Ability to demonstrate resilience, an example of which could be responding to a difficult situation.
• Ability to use technology as part of the role: Microsoft 365 including Outlook, Excel, Word, PowerPoint, Microsoft Teams, laptops, corporate iPhones and surface hubs).
• Ability to use research to inform the content of reports where appropriate, and the ability to produce clear and accessible reports to be shared with managers.

Join us to Hybrid working at County Hall Lewes and from home Support 1st Line agents resolving complex IT issues Work with multiple teams throughout IT&D Solve complex IT issues We offer a diverse range of benefits to help and support you during your employment. More information can be found on our .