Senior IT Systems Analyst

Barbour; South Shields; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Staff Discount

Staff Shop

25 days holiday

Free onsite parking

Subsidised canteen

Hybrid working

4pm finish on Friday

Refer a friend bonus

Reward & Recognition program

Length of Service rewards

Job summary

Barbour is recruiting for a Senior IT Systems Analyst to join the IT team at our Head Office in South Shields. You will lead analysis, design and delivery of complex IT solutions across retail, product and business applications, aligning technology with Barbour's strategic goals.

You will act as a trusted advisor to stakeholders, shaping architecture and integration approaches while supervising Associate and Systems Analysts.

Qualifications

• Degree in IT, Computer Science, Business Information Systems or equivalent experience.
• Professional certifications such as BCS Business Analysis, ITIL Practitioner or Agile / Scrum are highly desirable.
• Strong systems analysis experience within a complex IT environment.
• Solid knowledge of integrations, APIs, data flows and SDLC/Agile/ITIL frameworks.
• Experience with enterprise systems (PIM, PLM, ERP or CRM) is advantageous.
• Excellent stakeholder management and communication at leadership level.

Responsibilities

• Lead end-to-end requirements gathering and translate business needs into specifications.
• Oversee design, development, delivery and migrations of IT solutions across platforms.
• Analyse and redesign business processes to improve efficiency.
• Perform risk analyses ensuring compliance with security and regulatory standards.
• Collaborate with architects, developers, vendors and suppliers to ensure delivery.
• Provide leadership, mentoring and team support within IT function.
• Maintain system documentation standards and act as escalation point for complex issues.

Job description

We are currently recruiting for a Senior IT Systems Analyst to join our IT team based at our Head Office in South Shields. As a Senior IT Systems Analyst, you will play a key role in delivering high‑quality IT solutions that meet business needs and support Barbour's strategic goals. Leading the analysis, design and delivery of complex system solutions across the organisation, you will ensure technology solutions align with business strategy and drive improvements to critical infrastructure spanning key retail, product and business applications.

In this role, you will act as the trusted advisor to stakeholders, shaping systems architecture and integration approaches. Additionally, you will take on a leadership position within the IT team – supervising, mentoring and guiding Associate and Systems Analysts to support their professional development. You will also assist with resource planning and stand in to deputise for the IT Manager – Business Systems when required.

The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of home working

Essential Duties and Responsibilities

• Solution Analysis & Design: Lead end‑to‑end requirements gathering, translate business needs into detailed specifications, and provide solution design input across applications, integrations and data flows.
• System Delivery & Implementation: Lead the design, development, delivery and implementation of IT solutions, upgrades and migrations across multiple platforms, ensuring core business systems (including PLM, PIM, and enterprise integrations) run seamlessly.
• Process Optimisation: Analyse and redesign business processes to improve organisational efficiency and effectiveness.
• Risk & Compliance: Perform impact analyses and risk assessments for significant system changes while ensuring compliance with security, data protection and regulatory standards.
• Collaboration & Vendor Management: Work closely with architects, developers, vendors and third‑party suppliers to ensure successful delivery.
• Leadership & Team Support: Provide line management and mentorship to mid‑level and Associate System Analysts, assist in team prioritisation and resource planning, and foster a culture of continuous improvement.
• Documentation & Governance: Own system documentation standards and best practices, acting as an escalation point for complex system issues.

Skills and Experience

• Education & Qualifications: Degree in IT, Computer Science, Business Information Systems or equivalent experience. Professional certifications such as BCS Business Analysis, ITIL Practitioner or Agile / Scrum are highly desirable.
• Systems Analysis Expertise: Proven experience as an IT Systems Analyst within a complex IT environment, with a strong understanding of solution design and the implementation lifecycle.
• Technical Knowledge: Solid understanding of integrations, APIs, data flows and experience working within SDLC, Agile or ITIL frameworks. Experience supporting retail or apparel‑aligned enterprise systems (e.g. PIM, PLM, ERP or CRM platforms) is highly advantageous.
• Stakeholder & Vendor Management: Excellent stakeholder management and influencing skills, with commercial awareness regarding third‑party negotiations and managing Statements of Work (SOW).
• Communication: Ability to translate complex technical concepts into clear business language, with excellent communication skills at a leadership level.
• Leadership Capability: Strong mentoring, coaching or previous managerial / team lead capabilities to guide junior colleagues.
• Personal Attributes: A collaborative team player with a proactive approach to continuous technical learning, strong problem‑solving skills and adaptability to changing business requirements.
• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

Barbour House
South Shields
NE32 3EG
0191 455 4444
[e-mail]