IT Systems Analyst

Barbour; South Shields; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Staff shop

25 days holiday as standard

Access to training and development

Free onsite parking

Subsidised canteen

Hybrid & flexible working

4pm finish on a Friday

Refer a friend bonus scheme

Reward & Recognition program

Length of Service rewards

Job summary

Barbour is seeking a Systems Analyst to join the IT team at our Head Office in South Shields. You will analyse and design business systems, liaise with developers and vendors, and drive improvements to support Barbour’s strategic aims.

The role offers hybrid working with 4 days in the office and 1 day from home. Ideal candidates will have a Bachelor’s degree in IT/CS/BIS, strong SDLC knowledge (Agile/ITIL), and experience with ERP/finance/HR systems, APIs, and databases.

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS/BIS.
• BCS/ITIL/Agile certifications desirable.
• Experience analysing business systems and delivering IT solutions.

Responsibilities

• Analyse existing business processes to identify inefficiencies and improvements.
• Collaborate with developers, infrastructure teams, and third-party vendors on design, configuration, and testing.
• Participate in system upgrades, migrations, and impact assessments with thorough documentation.
• Provide 2nd/3rd line support, lead UAT and post-implementation support.
• Ensure solutions align with standards and regulatory policies.

Skills

IT systems

SDLC Agile/ITIL

Stakeholder management

UAT

Documentation

Technical liaison

Education

Bachelor’s Degree in IT / Computer Science / BIS

Tools

ERP systems

APIs

Databases

Job description

We are currently recruiting for a Systems Analyst to join our IT team based at our Head Office in South Shields. As an IT Systems Analyst at Barbour, you will work with a good degree of independence to deliver high-quality IT solutions that meet business needs and support strategic goals. Reporting to the IT Manager – Business Systems, you will be responsible for analysing, designing, and improving business systems to support Barbour’s operational and strategic objectives. Serving as a key liaison between business stakeholders and technical teams, you will ensure system solutions are aligned with business needs, scalable, secure and fit for purpose.

*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*

Essential Duties and Responsibilities:

• Analyse existing business processes to identify inefficiencies, risks and improvement opportunities, translating requirements into technical specifications.
• Partner closely with developers, infrastructure teams, vendors and third-party suppliers to support system design, configuration, integration and testing activities.
• Participate in system implementation, upgrades, migrations, and impact assessments while developing and maintain comprehensive system documentation.
• Provide 2nd or 3rd line support for business-critical applications, lead user acceptance testing (UAT) and provide post-implementation support and continuous improvement.
• Ensure solutions comply with organisational standards and regulatory policies while supporting and collaborating with Associate and Senior Analysts.

Skills and Experience:

• Education & Qualifications: Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems or equivalent experience. BCS Business Analysis, ITIL Foundation or Agile / Scrum certifications desirable.
• Technical & Domain Expertise: Strong understanding of IT systems, integrations, databases, APIs, interfaces, and SDLC Agile or ITIL frameworks.
• Enterprise Applications: Hands-on experience with enterprise applications (ERP, eCommerce, Finance, or HR systems) and managing delivery with 3rd parties.
• Analysis & Documentation: Proven expertise in requirements gathering (workshops, interviews, process mapping), impact assessments, and reading technical documentation / diagrams.
• Communication & Collaboration: Exceptional stakeholder management skills with the ability to explain complex technical concepts to non-technical business partners.
• Working Styles: Self-motivated, detail-oriented, and capable of working independently with minimal supervision while remaining aligned with team and managerial direction.
• Discretionary Company bonus scheme
• Staff shop
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Refer a friend bonus scheme
• Reward & Recognition program
• Length of Service rewards

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.

The Company

he Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Barbour House
South Shields
NE32 3EG
0191 455 4444
[e-mail]