Senior IT Support Technician (Mac & AV Lead)

Kingston College; Royal Borough of Kingston upon Thames; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave

Wellbeing leave (5 days)

Pension scheme

Salary sacrifice cycle to work

Sport facilities assistance

Professional development

Descripción de la vacante

Kingston College's Creative Industries Centre seeks a Senior Support Technician to ensure ICT systems, services and telephony availability with a Mac focus. You will provide 2nd/3rd line support, investigate complex issues and oversee Support Technicians across College sites.

You will install, configure and maintain PC/Mac hardware/software, manage user accounts and assist with equipment replacement and maintenance, working independently or in a team.

Formación

• Level 3 qualification or equivalent.
• Detailed experience of Microsoft Office.
• Strong hardware/software installation experience.
• Experience with audio-visual and printer tech.
• Diagnosing issues in PC/Mac environments; knowledge of Mac OS.
• familiarity with system management tools (Microsoft/Apple).

Responsabilidades

• Provide 2nd/3rd line ICT support and resolve escalated issues.
• Oversee day-to-day work of Support Technicians and ensure SLAs.
• Support end-user IT equipment; install/configure/maintain hardware and software.
• Assist with replacement/maintenance of IT equipment across College sites.
• Support Mac-focused ICT environments and related tools.

Conocimientos

2nd/3rd line support

Mac systems

Hardware installation

Software installation

Audio-visual tech

Printer technology

Apple macOS

System management tools

Active Directory

LAN/WAN

Unix/Linux

Educación

Level 3 qualification

Herramientas

Microsoft Office

Descripción del empleo

Kingston College's Creative Industries Centre seeks a Senior Support Technician to ensure ICT systems, services and telephony availability with a Mac focus. You will provide 2nd/3rd line support, investigate complex issues and oversee Support Technicians across College sites.

You will install, configure and maintain PC/Mac hardware/software, manage user accounts and assist with equipment replacement and maintenance, working independently or in a team.