Senior Support Technician

Iris Recruitment; Greater London; Vor Ort; GBP 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Public sector pension

Professional development

Cycle to work scheme

Generous annual leave

Wellbeing leave

Zusammenfassung

Kingston College's Creative Industries Centre is seeking a Senior Support Technician to deliver high-quality ICT support and ensure availability of systems and telephony across the College Group, with emphasis on Mac ecosystems. You will provide 2nd and 3rd line support, investigate complex issues, and oversee Support Technicians to maintain service levels and procedures across multiple sites.

Responsibilities cover configuration and maintenance of desktop and mobile devices, AV gear, printers,

Qualifikationen

• Level 3 qualification or equivalent in ICT.
• Strong experience with Microsoft Office.
• Experience in hardware/software installation, AV technology and printers.
• Experience diagnosing issues in a PC/Mac environment and knowledge of Apple/Microsoft system management tools.
• Understanding of Apple/Microsoft system management tools and OS knowledge.
• Knowledge of network technologies, Active Directory, network topologies and services, wireless technologies, LAN/WAN concepts and Unix/Linux.

Aufgaben

• Provide 2nd and 3rd line ICT support.
• Oversee day-to-day work of Support Technicians.
• Ensure requests are resolved within agreed SLAs and across College sites.
• Support end-user IT equipment including PCs, Macs, AV gear and peripherals.

Kenntnisse

Level 3 qualification

Microsoft Office

PC/Mac support

Printer technology

Audio-visual tech

Active Directory

Network tech

Unix/Linux basics

Ausbildung

Level 3 qualification

Tools

Apple system management tools

Microsoft system management tools

Apple Mac OS

Jobbeschreibung

Here at Kingston College, the Creative Industries Centre is seeking a Senior Support Technician to provide high-quality technical support and help ensure the availability of ICT systems, services and telephony across the College Group, with a particular focus on supporting Mac systems.

You’ll provide 2nd and 3rd line ICT support, investigating escalated, complex and recurring technical issues and ensuring requests are resolved efficiently in line with agreed service levels. You’ll also oversee the day-to-day work of Support Technicians, helping to ensure appropriate technical support is available across our College sites and that agreed procedures and standards are followed.

You’ll support the smooth running of end-user IT equipment, including desktop and mobile devices, audio-visual equipment, printers and other peripherals. This will include installing, configuring and maintaining PC and Mac hardware and software, supporting user accounts and systems, and assisting with the replacement and maintenance of IT equipment.

We’re looking for someone with a Level 3 qualification or equivalent, detailed experience of Microsoft Office and strong experience in computer hardware/software installation, audio-visual technology and printer technology. You’ll have experience diagnosing issues in a PC/Mac environment, alongside an understanding of Apple Mac operating systems and Microsoft and Apple system management tools.

You’ll be able to work independently without direct supervision as well as collaboratively as part of a team. With a positive, results-focused and flexible approach, you’ll have strong problem-solving skills, be able to take ownership and responsibility, and build credibility with managers while understanding business needs.

Knowledge or experience of network technologies, Active Directory, network topologies and services, wireless technologies, LAN/WAN concepts and Unix/Linux would also be advantageous.

Closing date for the return of completed applications is 16th November 2026

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

We’re looking for someone with a Level 3 qualification or equivalent, detailed experience of Microsoft Office and strong experience in computer hardware/software installation, audio-visual technology and printer technology. You’ll have experience diagnosing issues in a PC/Mac environment, alongside an understanding of Apple Mac operating systems and Microsoft and Apple system management tools.You’ll be able to work independently without direct supervision as well as collaboratively as part of a team. With a positive, results-focused and flexible approach, you’ll have strong problem-solving skills, be able to take ownership and responsibility, and build credibility with managers while understanding business needs.Knowledge or experience of network technologies, Active Directory, network topologies and services, wireless technologies, LAN/WAN concepts and Unix/Linux would also be advantageous.