Senior Support Technician

Kingston College; City of Westminster; On-site; GBP 38,000 - 41,000; Full time

Benefits offered by this job

Annual leave and holidays

Wellbeing leave

Pension scheme

Sport facilities

Professional development

Cycle to work

Job summary

Kingston College's Creative Industries Centre is seeking a Senior Support Technician to provide high-quality ICT support and ensure the availability of ICT systems, services and telephony across the College Group, with a particular focus on supporting Mac systems.

You'll provide 2nd and 3rd line ICT support, investigate escalated issues and oversee the day-to-day work of Support Technicians, ensuring appropriate technical support is available across college sites and that procedures and

Qualifications

• Level 3 qualification or equivalent
• Detailed experience of Microsoft Office
• Strong experience in computer hardware/software installation
• Experience with audio-visual technology
• Experience with printer technology
• Experience diagnosing issues in a PC/Mac environment
• Understanding of Apple macOS and Microsoft/Apple system management tools
• Knowledge or experience of network technologies, Active Directory, network topologies and services, wireless technologies, LAN/WAN concepts and Unix/Linux advantageous

Responsibilities

• Provide 2nd and 3rd line ICT support and investigate escalated issues
• Oversee day-to-day work of Support Technicians and ensure standards are followed
• Support end-user IT equipment including desktop and mobile devices, AV equipment and printers
• Install, configure and maintain PC and Mac hardware and software
• Assist with managing user accounts and IT equipment

Skills

Macintosh support

Windows support

2nd/3rd line support

Level 3 qualification

Office 365 / Microsoft Office

AV technology

Printer technology

Active Directory knowledge

PC/Mac hardware setup

Education

Level 3 qualification or equivalent

Tools

Microsoft Office suite

Apple macOS tools

System management tools

Printer management software

Job description

Here at Kingston College, the Creative Industries Centre is seeking a Senior Support Technician to provide high-quality technical support and help ensure the availability of ICT systems, services and telephony across the College Group, with a particular focus on supporting Mac systems.

You'll provide 2nd and 3rd line ICT support, investigating escalated, complex and recurring technical issues and ensuring requests are resolved efficiently in line with agreed service levels. You'll also oversee the day-to-day work of Support Technicians, helping to ensure appropriate technical support is available across our College sites and that agreed procedures and standards are followed.

You'll support the smooth running of end-user IT equipment, including desktop and mobile devices, audio-visual equipment, printers and other peripherals. This will include installing, configuring and maintaining PC and Mac hardware and software, supporting user accounts and systems, and assisting with the replacement and maintenance of IT equipment.

We're looking for someone with a Level 3 qualification or equivalent, detailed experience of Microsoft Office and strong experience in computer hardware/software installation, audio-visual technology and printer technology. You'll have experience diagnosing issues in a PC/Mac environment, alongside an understanding of Apple Mac operating systems and Microsoft and Apple system management tools.

You'll be able to work independently without direct supervision as well as collaboratively as part of a team. With a positive, results-focused and flexible approach, you'll have strong problem-solving skills, be able to take ownership and responsibility, and build credibility with managers while understanding business needs.

Knowledge or experience of network technologies, Active Directory, network topologies and services, wireless technologies, LAN/WAN concepts and Unix/Linux would also be advantageous.

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignmen ... t, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

£38,232 - £40,971 per annum, plus up to 40 days + bank holidays