First‑Line IT Support Technician — Grow to 2nd Line

Plan-IT Consulting Ltd; Ipswich; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Company pension

Company sick pay

Free on-site parking

Defined development path into 2nd line

Résumé du poste

Plan-IT Consulting Ltd is seeking a 1st Line IT Support Technician to run the day-to-day helpdesk and provide first-line support across various client environments. You’ll be the first voice our clients hear, taking calls and tickets, diagnosing what you can, and escalating when deeper help is needed.

You’ll gain exposure to diverse client estates, with a clear path into 2nd line. We value actual support experience over tenure, and you’ll develop through this role in Ipswich.

Qualifications

• 2–3 years in an IT support or service desk role.
• Confident troubleshooting Windows 10 and 11 in a business environment.
• Hands-on Microsoft 365 experience — user administration, password and MFA resets, licensing, mailbox permissions.
• Working understanding of networking fundamentals: IP addressing, DNS, DHCP, Wi-Fi.
• Comfortable with hardware diagnostics, builds and repairs across laptops, desktops and peripherals.
• Clear, patient communication — explain fixes to non-technical users.
• Strong attention to detail, especially in ticket writing.
• Ability to juggle multiple open issues and track what's waiting on whom.
• A full UK driving licence and right to work in the UK.

Responsabilités

• First point of contact for client support requests by phone, email and remote session.
• Logging every incident with detailed information for handoff.
• Diagnosing and resolving common Windows 10/11 issues, including profiles, printing, Office apps and connectivity.
• Microsoft 365 user administration: account setup, offboarding, MFA registration, licence assignment, shared mailboxes and distribution lists.
• Building and configuring new laptops and desktops for client deployment.
• Performing first-line network checks on connectivity, Wi‑Fi, and cabling.
• Escalating to 2nd/3rd line with a clear summary of attempted fixes.
• Maintaining accurate client asset inventory and contributing to knowledge base.

Connaissances

IT support

Troubleshooting Windows 10/11

Microsoft 365 administration

Networking fundamentals

Hardware diagnostics

Communication skills

Organisational skills

Driving licence

Right to work in UK

Outils

Intune

Autopilot

Windows Server administration

Description du poste

Plan-IT Consulting Ltd is seeking a 1st Line IT Support Technician to run the day-to-day helpdesk and provide first-line support across various client environments. You’ll be the first voice our clients hear, taking calls and tickets, diagnosing what you can, and escalating when deeper help is needed.

You’ll gain exposure to diverse client estates, with a clear path into 2nd line. We value actual support experience over tenure, and you’ll develop through this role in Ipswich.