IT & Systems Engineer

The Methodist Church in Britain; West Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

You will work closely with the Systems Administrator and senior leadership, ensuring IT security, data protection and safeguarding measures are upheld while maintaining clear system documentation and contributing to CPD for staff.

Qualifications

• First-line IT support for students, staff and parents
• Experience managing and prioritising helpdesk tickets
• Experience installing, maintaining and troubleshooting devices and software
• Managing user accounts across Active Directory, Google Workspace and Microsoft 365
• Ability to identify recurring issues and document IT systems

Responsibilities

• Provide first-line IT support with a customer focus
• Manage and prioritise helpdesk tickets to limit disruption to learning
• Install, maintain and troubleshoot devices, hardware, software and digital platforms
• Manage user accounts, permissions and passwords across AD, Google Workspace and Microsoft 365
• Identify and investigate recurring technical issues
• Monitor IT systems and services proactively
• Maintain systems documentation and assist with asset management and audits
• Support audio-visual equipment for assemblies and events
• Support safeguarding through monitoring of web-filter alerts and device filtering

Skills

Verbal communication

Written communication

Calm under pressure

Team collaboration

Basic networking

Education

GCSE English & Maths

A-Level or equivalent

Tools

Microsoft 365

Windows/macOS troubleshooting

Helpdesk experience

Job description

This permanent IT & Systems Engineer post sits in the IT function of Blessed William Howard Catholic High School, working alongside the Systems Administrator and senior leadership. The core of the work is first-line support for students, staff and parents, managing the helpdesk queue and keeping hardware, software and digital platforms running. The role is term time plus five weeks and includes audio-visual support for assemblies, parents' evenings, Mass and external events. An enhanced DBS check is required, and visa sponsorship is not available.

What the job involves

• Providing first-line IT support with a customer focus
• Managing and prioritising helpdesk tickets to limit disruption to learning
• Installing, maintaining and troubleshooting devices, hardware, software and digital platforms
• Managing user accounts, permissions and passwords across Active Directory, Google Workspace and Microsoft 365
• Identifying and investigating recurring technical issues
• Monitoring IT systems and services proactively
• Maintaining systems documentation and assisting with asset management and audits
• Supporting audio-visual equipment for assemblies, presentations, parents' evenings, Mass and external events
• Helping colleagues build IT knowledge where recurring support needs appear
• Supporting the security, privacy, reliability and confidentiality of school systems and data
• Supporting safeguarding through monitoring of web-filter alerts and device filtering

What’s required

Qualifications

• GCSE or equivalent in English and Mathematics
• Education to at least A-Level or equivalent

Experience

• Customer-facing technical helpdesk experience
• Experience maintaining Microsoft 365
• Experience troubleshooting a range of operating systems, IT systems and hardware

Skills & knowledge

• Excellent verbal and written communication
• Ability to stay calm and patient under pressure
• Ability to work independently and as part of a team
• Basic knowledge of network infrastructure
• Awareness of IT security principles and data protection

Checks & eligibility

• Enhanced DBS check

Nice to have

• Experience within an educational environment
• Knowledge of Google Workspace
• Experience of print-management solutions such as PaperCut
• A relevant IT qualification

What’s offered

• Ongoing CPD for staff