Senior IT Support & Infrastructure Engineer

EC Property Recruitment Ltd; Carlisle; Presencial; GBP 34 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company vehicle

Discretionary bonus

28 days holiday

Pension

Overtime option

Resumo da oferta

JJM Networks Limited, based in Carlisle, is seeking a Senior IT Engineer to take ownership of client projects and day-to-day support. The role combines office and client-site work, focusing on delivering end-to-end IT projects with precision and proactive problem solving.

You will lead surveys, plan deployments, and ensure go-lives, while maintaining high-quality documentation and effective communication with the team and clients.

Qualificações

• 5+ years in an IT support, IT solutions or IT projects role.
• Record of delivering projects end to end (survey to go-live).
• High attention to detail required.
• Strong infrastructure skills essential.
• Excellent Microsoft 365 knowledge.
• Solid experience with Windows Server, networking and firewalls.
• Ability to manage workload independently.
• Full UK driving licence.

Responsabilidades

• Carry out site surveys, equipment setup and go-lives at client premises.
• Deliver infrastructure and migration projects end to end.
• Support clients remotely from office and on-site.
• Keep documentation and project checklists accurate and up to date.
• Develop and optimise workflows and processes to improve client delivery.

Conhecimentos

5+ years in IT

Project delivery end-to-end

Attention to detail

Infrastructure skills

Microsoft 365

Windows Server

Networking & firewalls

Workload management

UK driving licence

Ferramentas

N/A

Descrição da oferta de emprego

Senior IT Engineer
JJM Networks Limited

Location
Carlisle, Cumbria. Office-based at Pacific House Business Centre, with regular travel to client sites across the region. This is not a remote or hybrid role.

Salary
£33,500 to £37,500, depending on proven experience and skills

Hours
Monday to Friday, 8:00am to 4:30pm (40 hours per week)

Contract
Permanent, full time, subject to a six-month probationary period

About us

JJM Networks is a Carlisle-based managed service provider delivering IT support, infrastructure and project work to businesses across Cumbria and beyond. We're growing, and this newly created role is a direct result. It's an exciting time to join: as the business expands, so will the opportunities for the people in it, with real scope for this role to grow into leading projects and the technical team.

The team

We're a small team of five. You'll report to our Technical Director and work alongside two technicians and our Finance Manager. As an experienced engineer, you'll help shape how we plan and deliver projects, and set the standard for the rest of the team.

The role

This is a senior, hands-on role split between the office and client sites. You'll take projects from first site survey through to go-live, while also supporting clients day to day. We're looking for someone with a sharp eye for detail who works independently, spots what needs doing, and gets it right first time.

What you'll be doing

• Carrying out site surveys, equipment setup and project go-lives at client premises
• Delivering infrastructure and migration projects from start to finish
• Supporting clients remotely from the office and on site
• Keeping documentation and project checklists accurate and up to date
• Developing and optimising workflows and processes to improve how we deliver for clients

What we need from you

• At least 5 years in an IT support, IT solutions or IT projects role
• A proven, evidenced record of delivering projects end to end, from site survey and planning through to go-live and handover
• A high level of attention to detail - this is essential
• Strong infrastructure skills
• Excellent Microsoft 365 knowledge
• Solid experience with Windows Server, networking and firewalls
• The ability to manage your own workload accurately without close supervision
• A full UK driving licence

It would be great if you also have

• IT security experience
• Structured cabling experience

What you'll get

• A newly created role in a growing business, with room to progress as we expand
• Paid certifications and training, and genuine support to develop your career
• Discretionary annual bonus based on performance
• Use of a company vehicle for travel to client sites during working hours
• 28 days' holiday, including bank holidays
• Workplace pension
• Paid overtime or time off in lieu (your choice) for occasional out-of-hours work
• Varied work and real responsibility in a small, supportive team