Senior IT Support Engineer, Microsoft 365, Azure, MSP, COR7739

Corriculo Ltd; Scunthorpe; On-site; GBP 35,000 - 55,000; Full time

Job summary

Corriculo Ltd is seeking a Senior IT Support Engineer to act as the senior technical escalation point for complex incidents. The role involves ownership from initial triage through full resolution, coordinating with internal teams and vendors, and leading root cause investigations.

The position is based onsite at the Scunthorpe office with travel to client sites as required, supporting Microsoft 365, Windows Server, AD, Entra ID and Azure in a busy MSP environment.

Qualifications

• Experience in senior technical support or infrastructure roles.
• Proficiency with Microsoft 365, Windows Server, Active Directory, Entra ID, and Azure.
• Knowledge of networking, virtualization, backups or DR solutions.
• Strong diagnostic and communication skills for non-technical stakeholders.

Responsibilities

• Own and resolve the most demanding incidents from triage to resolution.
• Coordinate across internal teams and third-party vendors.
• Lead root cause investigations and drive improvements to processes and documentation.
• Travel to client sites as required and operate onsite from Scunthorpe.

Skills

Senior technical support

Microsoft 365

Azure

Active Directory

Networking

Windows Server

Tools

Entra ID

Job description

Senior IT Support Engineer, Microsoft 365, Azure, MSP, COR7739

A Senior IT Support Engineer opportunity has opened with an established IT MSP. If you're someone who thrives on complex technical challenges and genuinely enjoys helping customers when it matters most,

The Role

The Senior IT Support Engineer will act as the senior technical point of escalation, owning and resolving the most demanding incidents from initial triage through to full resolution. You'll coordinate across internal teams and third-party vendors, lead root cause investigations, and travel to customer sites when hands‑on involvement is required. Alongside reactive support, you'll also contribute to improving internal standards, processes, and documentation to raise the bar across the wider team.

The Company

This is a well-established IT MSP, supporting business‑critical environments across a broad range of customers. The business is built around a collaborative, people‑first culture where technical expertise is valued and individuals are trusted to take ownership of their work.

The role is based onsite from their Scunthorpe offices, with travel to visit client sites when required.

What experience does the Senior IT Support Engineer need?

• Strong experience working in a senior technical support or infrastructure capacity
• Experience across Microsoft 365, Windows Server, Active Directory, Entra ID, and Azure
• Practical knowledge of networking technologies, alongside virtualisation platforms and backup or disaster recovery solutions
• Strong diagnostic and troubleshooting ability with the communication skills to translate technical issues into clear language for non‑technical stakeholders
• A full UK driving licence and willingness to visit customer sites as required; Microsoft or networking certifications are a welcome bonus