Senior Support Engineer

Corriculo; Scunthorpe; On-site; GBP 42,000 - 54,000; Full time

Job summary

Corriculo is seeking a Senior IT Support Engineer for a well‑established IT MSP. The role centers on owning the most demanding incidents, guiding them from triage to resolution, and coordinating across teams and vendors.

You will lead root cause investigations and help elevate internal standards. The position is based onsite from Scunthorpe offices, with travel to client sites as needed; strong Windows, AD, and cloud skills are required and Microsoft or networking certifications are a welcome

Qualifications

• Proven ability to diagnose and resolve complex IT issues.
• Strong communication to translate technical concepts for non‑technical stakeholders.
• Willingness to travel to customer sites as required; full UK driving licence.

Responsibilities

• Act as the senior technical point of escalation for the most demanding incidents from triage to resolution.
• Coordinate across internal teams and third‑party vendors.
• Lead root cause investigations and drive improvements in processes and documentation.

Skills

Troubleshooting expertise

Communication skills

Driving licence

Education

Microsoft certifications

Tools

Microsoft 365

Windows Server

Active Directory

Entra ID

Azure

Networking

Virtualisation

Backup/DR

Job description

A Senior IT Support Engineer opportunity has opened with an established IT MSP. If you’re someone who thrives on complex technical challenges and genuinely enjoys helping customers when it matters most,

The Role

The Senior IT Support Engineer will act as the senior technical point of escalation, owning and resolving the most demanding incidents from initial triage through to full resolution. You’ll coordinate across internal teams and third-party vendors, lead root cause investigations, and travel to customer sites when hands‑on involvement is required. Alongside reactive support, you’ll also contribute to improving internal standards, processes, and documentation to raise the bar across the wider team.

The Company

This is a well‑established IT MSP, supporting business‑critical environments across a broad range of customers. The business is built around a collaborative, people‑first culture where technical expertise is valued and individuals are trusted to take ownership of their work.

The role is based onsite from their Scunthorpe offices, with travel to visit client sites when required.

What experience does the Senior IT Support Engineer need?

• Strong experience working in a senior technical support or infrastructure capacity
• Experience across Microsoft 365, Windows Server, Active Directory, Entra ID, and Azure
• Practical knowledge of networking technologies, alongside virtualisation platforms and backup or disaster recovery solutions
• Strong diagnostic and troubleshooting ability with the communication skills to translate technical issues into clear language for non‑technical stakeholders
• A full UK driving licence and willingness to visit customer sites as required; Microsoft or networking certifications are a welcome bonus

So What’s Next?

If you are a Senior IT Support Engineer and would like to learn more, I will be in touch with you shortly to discuss the role further.