Senior IT Support Engineer — Microsoft 365 & Azure

Corriculo Ltd; Scunthorpe; On-site; GBP 35,000 - 55,000; Full time

Job summary

Corriculo Ltd is seeking a Senior IT Support Engineer to act as the senior technical escalation point for complex incidents. The role involves ownership from initial triage through full resolution, coordinating with internal teams and vendors, and leading root cause investigations.

The position is based onsite at the Scunthorpe office with travel to client sites as required, supporting Microsoft 365, Windows Server, AD, Entra ID and Azure in a busy MSP environment.

Qualifications

• Experience in senior technical support or infrastructure roles.
• Proficiency with Microsoft 365, Windows Server, Active Directory, Entra ID, and Azure.
• Knowledge of networking, virtualization, backups or DR solutions.
• Strong diagnostic and communication skills for non-technical stakeholders.

Responsibilities

• Own and resolve the most demanding incidents from triage to resolution.
• Coordinate across internal teams and third-party vendors.
• Lead root cause investigations and drive improvements to processes and documentation.
• Travel to client sites as required and operate onsite from Scunthorpe.

Skills

Senior technical support

Microsoft 365

Azure

Active Directory

Networking

Windows Server

Tools

Entra ID

Job description

Corriculo Ltd is seeking a Senior IT Support Engineer to act as the senior technical escalation point for complex incidents. The role involves ownership from initial triage through full resolution, coordinating with internal teams and vendors, and leading root cause investigations.

The position is based onsite at the Scunthorpe office with travel to client sites as required, supporting Microsoft 365, Windows Server, AD, Entra ID and Azure in a busy MSP environment.