Senior IT Support Engineer - 2nd/3rd Line

Escape; Newbridge; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Escape in Edinburgh is seeking an experienced IT Support Engineer to join a busy MSP. This senior, hands-on role focuses on resolving escalated 2nd/3rd line issues across multiple client environments, with hybrid working and a salary of £36,000-£42,000 dependent on experience.

You will administer Microsoft 365, Azure and Intune, manage Windows Server, Active Directory and Group Policy, troubleshoot networks, and support virtualised environments (Hyper‑V/VMware).

Qualifications

• At least 3 years hands-on experience within an MSP.
• Strong 2nd/3rd line technical support and ownership of escalated issues.
• Proficient in Microsoft 365 administration and Azure/Intune basics.
• Experience with Windows Server, AD and Group Policy; networking knowledge is essential.

Responsibilities

• Resolve escalated 2nd/3rd line technical issues.
• Take ownership of complex incidents through to resolution.
• Support and maintain multiple client environments.
• Administer Microsoft 365, servers, networks and endpoints.
• Support Exchange Online, Entra ID, SharePoint and OneDrive.
• Manage Microsoft Intune and endpoint environments.
• Troubleshoot Windows Server, AD and GP.
• Troubleshoot TCP/IP, DNS and DHCP.
• Work with routers, switches, firewalls, VLANs and VPNs.
• Maintain physical and virtual servers.
• Troubleshoot backup and recovery issues.
• Assist with patching and security remediation.
• Coordinate with third-party vendors and document knowledge.

Skills

MSP experience

2nd/3rd line support

Troubleshooting

Microsoft 365 administration

Intune

Active Directory

Group Policy

Windows Server administration

Networking (TCP/IP DNS DHCP)

Hyper-V

VMware

Backup and recovery

PowerShell

Tools

Azure

AWS

Linux

PowerShell

UniFi

Job description

Escape in Edinburgh is seeking an experienced IT Support Engineer to join a busy MSP. This senior, hands-on role focuses on resolving escalated 2nd/3rd line issues across multiple client environments, with hybrid working and a salary of £36,000-£42,000 dependent on experience.

You will administer Microsoft 365, Azure and Intune, manage Windows Server, Active Directory and Group Policy, troubleshoot networks, and support virtualised environments (Hyper‑V/VMware).