Senior IT Support Engineer

Pool Re; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Pool Re is seeking a Senior IT Support Engineer in the United Kingdom to join our IT team and play a hands-on role across Microsoft cloud, infrastructure, endpoint management and cyber security capabilities.

You will deliver 1st, 2nd and 3rd line support, collaborate with stakeholders and third-party suppliers to ensure secure and reliable technology services while driving continuous improvements. This role requires a strong customer focus and excellent communication skills.

Qualifications

• Experience providing 1st, 2nd and 3rd line IT support in a corporate environment.
• Proven Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, OneDrive).
• Familiarity with Microsoft Entra ID, Conditional Access and MFA.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support across diverse technologies.
• Manage Microsoft Intune and Entra ID environments.
• Support cyber security operations and SOC activities.
• Maintain and troubleshoot network and infrastructure components.
• Lead IT and cyber security projects and improvements.

Skills

IT support

Microsoft 365

Entra ID

Intune

Cyber security

Networking

Regulated environments

Communication skills

Job description

Are you an experienced IT professional looking for an opportunity to make a real impact in a highly collaborative and purpose-driven organisation?

Pool Re is seeking a Senior IT Support Engineer to join our IT team. This is a hands‑on role supporting colleagues across the business while helping to maintain and enhance our Microsoft cloud, infrastructure, endpoint management and cyber security capabilities.

About the Role

As Senior IT Support Engineer, you’ll provide 1st, 2nd and 3rd line support across a range of technologies, ensuring colleagues receive a high‑quality IT service and excellent user experience. You’ll work closely with internal stakeholders and third‑party suppliers to maintain secure, reliable and efficient technology services.

Key areas of responsibility include:

• IT support and service delivery
• Microsoft Intune and Entra ID management
• Cyber security and SOC support
• Network and infrastructure support
• IT and cyber security project delivery

About You

We’re looking for someone who combines strong technical expertise with excellent customer service skills.

You’ll have experience of:

• Providing 1st, 2nd and 3rd line support in a corporate environment
• Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive
• Microsoft Entra ID, Conditional Access, MFA and Identity Governance
• Microsoft Intune and endpoint management
• Windows endpoints and mobile device management
• Networking technologies including TCP/IP, DNS, DHCP and firewalls
• Working within regulated or compliance‑focused environments, ideally financial services, insurance or banking

You will also be a strong communicator, able to build relationships with colleagues at all levels.

Qualifications & Certifications

The successful candidate will hold at least one current IT, cloud, endpoint management or cyber security certification. Microsoft certifications such as Azure Administrator, Endpoint Administrator or Cybersecurity Analyst are particularly welcomed.

Why Join Pool Re?

Pool Re are Britain’s largest terrorism reinsurer, providing financial protection against the risk of terrorism. You’ll be joining a supportive organisation where technology is integral to delivering our mission, and where you’ll have the opportunity to contribute to meaningful projects and continuous improvement initiatives.