Senior Business Systems Support Analyst

JR United Kingdom; Milton Keynes; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a Senior Business Systems Support Analyst to enhance their Acturis and core insurance systems. This pivotal role, based in Milton Keynes, offers hybrid working, with just one day per week in the office. You will be responsible for providing expert 2nd line support, mentoring team members, and driving improvements across systems. If you have a strong background in the insurance sector and are passionate about enhancing business processes, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience supporting Acturis is essential.
• Strong knowledge of insurance sector operations is preferred.

Responsibilities

• Deliver management information to senior leadership.
• Provide 2nd line support via the Acturis helpdesk.

Skills

Acturis Support

Insurance Sector Knowledge

Communication Skills

Organizational Skills

Time Management

Microsoft Office Proficiency

Job description

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Client:

Highams Recruitment

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Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Senior Business Systems Support Analyst – Acturis

Hybrid Working - 1 Day Per Week in Milton Keynes

We’re seeking an experienced Senior Business Systems Support Analyst to support Acturis and other core insurance systems. This key SME role involves 2nd line support, driving improvements, and mentoring team members.

Key Responsibilities

• Deliver management information to senior leadership.
• Support projects utilizing Acturis as a core system.
• Assess system updates and coordinate tasks with the Applications Manager.
• Create user-friendly guides and train Super Users on technical upgrades.
• Maintain accurate system configuration records.
• Analyse and improve business processes, identifying automation opportunities.
• Gather user feedback and liaise with Acturis for enhancements.
• Share best practices and guidance with Super Users.
• Create and execute test scripts for UAT of new features.
• Provide responsive 2nd line support via the Acturis helpdesk.
• Manage helpdesk logs, ensuring timely issue resolution and escalation.
• Identify recurring issues, training needs, or system improvements.
• Support document template team as needed.
• Mentor junior team members in Acturis.

Skills & Attributes

• Minimum 5 years' experience supporting Acturis (essential).
• Background in support or systems administration preferred.
• Strong knowledge of the insurance sector and operations.
• Awareness of regulatory frameworks (e.g., GDPR, FCA, TCF) is advantageous.
• Experience in insurance or financial services is ideal.
• Excellent communication skills, both verbal and written.
• Ability to explain technical concepts clearly to non-technical users.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Confident negotiator and stakeholder communicator.
• Proficient in Microsoft Office applications.
• Willingness to mentor and develop colleagues.